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Support Engineer, EBS (2nd Shift)

10 - 15 YearsBengaluru, Hyderabad

Not Disclosed by RecruiterOpenings: 1Posted: 28 days agoJob Applicants: 1209+Job Views: 2586+
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Job Description

Rimini Street, Inc. (Nasdaq: RMNI), a global provider of enterprise software support products and services, seeks a Support Engineer, EBS SCM & FInancials resident in our Hyderabad, India office.

Shift starts at 2 PM.

Rimini Street views all of our employees as partners, and is committed to providing an exciting, participatory and team oriented work environment. In addition to our very competitive compensation packages, be prepared for challenging professional growth and fun along the way in our work hard, play hard corporate environment.

Position Summary--
The role of the Support Engineer, EBS SCM & Financials is to provide exceptional remote-based support for mission-critical EBS applications as part of our global customer support team. The position has the responsibility for researching, troubleshooting and supporting of multiple EBS modules for our global clients who use both r11i and R12 environments. The role of the Support Engineer, EBS SCM & VCP requires the expertise and skills to diagnose serious issues; then develop, test, package and deliver fixes for such issues in complex, integrated and highly-configured environments.

Essential Duties & Responsibilities--
Solve complex customer issues using methodical troubleshooting based on expert knowledge of EBS applications functionality and technology
Work closely with customers on a daily basis to understand their needs, support business change and deliver a consistently high quality customer experience
Provide remote-based functional support & training for multiple EBS modules
Support client customizations, sharing implementation and best practices advice
Develop application break fixes for critical product defects
Create scripts to identify, analyze and correct data issues
Manage one or more key assigned accounts as a technical/functional advisor
Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity
Be a pro-active contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours
Collaborate with team members in a virtual team environment to extend field experience to different client situations
Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience

Additional Duties & Responsibilities--
Other job related duties and responsibilities may be assigned from time to time

Minimal Qualifications--

Bachelor Degree in Computer Science or related field or equivalent experience

10+ years relevant Oracle EBS SCM & Financials
Experience with OM, PO, EAM, AP, AR, GL
5+ years direct support of application end-users in a Corporate environment Technical and Functional Expertise with solid understanding of underlying data flow and functionality in Oracle SCM, AP, AR, GL
Expertise with Oracle EBS 11i & R12, including full life-cycle implementation experience, configuration and administration of the application
Knowledge of Oracle maintenance/patching mechanics and EBS architecture
Demonstrable history solving complex problems across multiple modules

Strong Technical skills in Oracle forms, Reports, Pl/sql, OAF, XML Publisher
Superb trouble-shooting skills and tenacity in problem solving
Passionate focus on customer support and the ability to build long term, successful working relationships with Clients
Strong knowledge of key application functionality, tables and relationships
Deep knowledge of Oracle EBS customization/extension methodologies
Excellent development skills using Oracle EBS toolset
Excellent interpersonal, presentation and communication skills verbal & writtenAttention to detail and the ability to learn quickly
Extreme focus on Client satisfaction
Ability to work calmly and professionally in high pressure situations
The ability to work remotely from a home based office in a virtual environment

Desired Qualifications--
The best candidates will have extensive knowledge of multiple EBS modules across releases (11i & R12) including proficiency with EBS product module/suite business processes, navigation mechanics, configuration requirements, integration with other modules and knowledge of underlying technology
A consulting background, while not mandatory, would be useful
Experience with localizations and global implementations would be an advantage

Salary: Not Disclosed by Recruiter
Industry: IT-Software / Software Services
Functional Area: IT Software - Application Programming, Maintenance
Role Category: Programming & Design
Role: Project Lead
Employment Type: Permanent Job, Full Time

Company Profile

Rimini Street India Operations Pvt. Ltd.
Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software products and services, and the leading third-party support provider for Oracle and SAP software products. The company has redefined enterprise software support services since 2005 with an innovative, award-winning program that enables licensees of IBM, Microsoft, Oracle, SAP and other enterprise software vendors to save up to 90 percent on total support costs. Clients can remain on their current software release without any required upgrades for a minimum of 15 years. Over 1,330 global Fortune 500, midmarket, public sector and other organizations from a broad range of industries currently rely on Rimini Street as their trusted, third-party support provider.

The company is widely recognized by clients, leading industry analysts (including Gartner, Forrester, Constellation Research and Nucleus), and financial analysts as the leader in a large, fast growing market with tremendous upside and an extremely strong value proposition that resonates with CIOs and CFOs. With tight IT budgets and flat global economic growth, IT and procurement professionals are actively looking for proven methods to cut costs while improving service. Rimini Street enables organizations to free up budget for strategic business initiatives by delivering savings of up to 90 percent on total maintenance and support costs.

Be Treated Like the Best

Rimini Street hires only the best - and provides the compensation, bonus and benefit programs appropriate for proven top-performing professionals. We want our employees to have an opportunity to share in the financial success that results from our dedication to service excellence, high-quality deliverables and an unparalleled client experience
No bureaucracy, thousand-page rule books or politics - just everyone working together to build a great company through service excellence and client success
Work hard, play hard environment - Rimini Street is a group of hard-working professionals who are passionate about achieving success, but we also enjoy opportunities to meet up at fun company events
We are also passionate about giving back to our communities around the world, with plenty of opportunities for volunteering and charity through the Rimini Street Foundation
All Rimini Street professionals are encouraged to grow and learn new skills

Accelerating Company Growth

Trading on Nasdaq: RMNI
Over 1,450 active clients, including 85 of the Fortune 500 and Global 100
47 consecutive quarters of sequential revenue growth
2017 Q3 revenue results of $53.6 million, a quarterly increase of 32% year over year

Recent Industry Recognition

Listed as a 2017 Top Workplace in the Bay Area by the Bay Area News Group
Named an Inc. 5000 company for the seventh consecutive year, and recognized as one of America's fastest-growing private companies with three-year revenue growth of 172%
Honored with 11 Stevie Awards in 2017, including 5 awards for delivering excellence in customer service
Received 7 Golden Bridge awards including Technology Company of the Year
View Contact Details+
Contact Details

Recruiter Name:Sandeep

Contact Company:Rimini Street India Operations Pvt. Ltd.


Address :7th Floor, Tower B, Ananth Info Park, Hi-Tech City, Madhapur

Reference Id:2018-3867