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Support Engineer - L1 Support

2 - 5 yrs
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Not Disclosed by Recruiter Openings: 2 Posted 6 days ago Job Applicants: 238 Job Views: 1104

Job Description

 
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    We are looking for a bright Support Engineer to provide enterprise level technical support to our customers. This technician will provide support via phone, web, email, chat and other channels as required. A background in engineering or IT support is required.

    1. Take ownership of customer issues reported and see problems through to resolution
    2. Research, diagnose, troubleshoot and identify solutions to resolve customer issues
    3. Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
    4. Provide prompt and accurate feedback to customers
    5. Ensure proper recording and closure of all issues
    6. Prepare accurate and timely reports
    7. Document knowledge in the form of knowledge base, tech notes and articles
    8. Flexible for rotational shifts including night.
    9. Salesforce knowledge will be addon.

    Desired profile of the candidate
    BS degree in Information Technology, Computer Science or equivalent
    Proven working experience in enterprise technical support, IT support or as a technical engineer
    Good/Strong knowledge of Salesforce.
    Strong problem-solving skills
    Excellent client-facing skills
    Excellent written and verbal communication skills

    Desired work experience (in complete years):
    2-3years

    Qualification B. Tech, MCA, MBA

    Location of posting Hyderabad

Salary: Not Disclosed by Recruiter

Industry: IT-Software / Software Services

Functional Area: IT Software - Network Administration , Security

Role Category:Admin/Maintenance/Security/Datawarehousing

Role:Technical Support Engineer

Employment Type: Permanent Job, Full Time

Keyskills

Desired Candidate Profile

    Please refer to the Job description above

Education-

UG: Any Graduate - Any Specialization, B.Tech/B.E. - Any Specialization

PG:Any Postgraduate - Any Specialization, MBA/PGDM - Any Specialization, MCA - Computers

Company Profile:

AutoRABIT Software Private Limited

AutoRABIT is an end-to-end automation suite that accelerates the development and release of Salesforce and MuleSoft Any point applications. An out-of-the box DevOps solution, AutoRABIT helps organizations implement Continuous Integration/Continuous Delivery as a practice for their Salesforce and MuleSoft teams.
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Ambika Company Recruiter AutoRABIT Software Private Limited Hyderabad / Secunderabad

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