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Support Lead - Regional Community Operations - Consulting- Iim/mdi/isb

5 - 10 yrs
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Not Disclosed by Recruiter Openings: 1 Posted 30+ days ago Job Applicants: 103 Job Views: 205

Job Description

 
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    Support Lead - Regional Community Operations - Consulting Firm - IIM/MDI/ISB

    The primary purpose of this position is to look into strategy, initiatives and impact analysis with respect to customers.

    PRIMARY RESPONSIBILITIES/ACCOUNTABILITY OF THE JOB :

    - Investigate and analyze the customer impact of multiple initiatives of the company (existing and planned)

    - Look into the demand and supply, risk, fraud parameters affecting city/region and customers

    - Support and operations for initiative expansion

    - Data processing

    - Provide solutions to business

    - Multi-stakeholder management

    INTERNAL & EXTERNAL CONTACTS / SUPERVISORY RESPONSIBILITIES :

    Internal : Program Managers, City Head, Product Lead, Tech Lead (Dotted Line)


    External : Interact with multiple stakeholders, including various departments, vendors, partners and customers

    Required Candidate profile

    QUALIFICATIONS & EXPERIENCE :

    Experience :

    - 3-10 years of experience in analytics, strategy and operations with a blend of customer support and customer experience

    - Consulting knowledge

    Education :

    - IIM/ISB/Equivalent colleges

    Skills :

    - Strategy and operations

    - Analytical edge- SQL/R/Python

    - Ability to process data

    - Six Sigma/Lean

    - Process/Domain expertise

Salary: Not Disclosed by Recruiter

Industry: Strategy, Management Consulting Firms

Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations

Role Category:Voice

Role:Team Leader -(NonTechnical)

Employment Type: Full Time, Permanent

Keyskills

Corporate Strategy Regional Community Operations Lean Six Sigma Analytics

Education-

UG: B.Tech/B.E. - Any Specialization

PG:MBA/PGDM - Any Specialization

Doctorate:Doctorate Not Required

Company Profile:

SilverPeople Recruitment Consulting

Leading Client
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