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Symantec Software - Sales Operations Analyst 1 for Renewals

2 - 7 yrs
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Not Disclosed by Recruiter Posted 15 days ago Job Applicants: 561 Job Views: 758

Job Description

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    Job Title: Sales Operations Analyst 1
    Location: Pune
    Full/Part Time: Full Time
    Interview Date: 13th April, 2019

    Only interested candidates available for the interview on 13th April (Saturday) and comfortable working in shifts (including night shifts) should apply.

    Company Overview: Symantec Corporation (NASDAQ: SYMC), a global leader in cybersecurity, operates one of the worlds largest cyber intelligence networks allowing organizations, governments, and people to secure their most important data wherever it lives. Enterprises across the world rely on Symantec for integrated cyber defense against sophisticated attacks across endpoints, infrastructure, and cloud. More than 50 million people and families rely on Symantecs Norton and LifeLock Digital Safety Platform to help protect their personal information, devices, home networks, and identities at home and across their devices.

    Team: Shared Resource Center - Global Sales Operations (GSO) The team is responsible for supporting internal Sales teams and working alongside other cross-functional teams where appropriate to improve customer experience & optimize the process.

    This role may require working in shifts (including night shifts).

    Your responsibilities may include some or all of the following:
    Quote support to Sales team.
    Order status enquiries
    Collaborate within the field sales team to support them and handle queries with respect to processes and programs that SRC are briefed and trained on
    Escalation of queries to Symantec in region Operations or appropriate cross-functional team for 2nd level support on handled processes & tasks

    Qualifications and Experience:
    Proficient with Systems and Tools (e.g. CRM like (SFDC), Oracle R11i & R12, Microsoft Office training will be provided as needed
    Experience of Quoting in Oracle R12 preferred
    Good customer facing skills
    Ideally has worked within a sales administration and/or order management within a multinational or technology environment
    Attention to detail
    Able to learn quickly and follow processes
    Requires excellent interpersonal skills, cross-functional experience and superb communication skills
    Results and detail oriented with the ability to handle conflicting priorities effectively
    Strong written and verbal communication skills
    Flexibility to work in shift as per business requirement.

    SFDC, Oracle R11i and R12, Microsoft Excel and PowerPoint required

    Please reply to this email with below details -
    Total experience:
    Current Company:
    Notice Period:
    Current CTC:
    Expected CTC:
    Availability for the interview on 13th April,2019: (Yes/No)
    Comfortable working in shifts: (Yes/No)

    Symantec is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive and accessible environment for all employees. All employment decisions are based on merit, experience, and business needs, without regard to race, color, national origin, age, religion, sex, pregnancy (including childbirth or related medical conditions), genetic information, disability (physical or mental), medical condition, marital status, sexual orientation, gender identity or gender expression, military or veteran status, or any other consideration made unlawful by federal, state, or local law. Symantec strictly prohibits unlawful discrimination based on such protected characteristics and seeks to recruit the most talented candidates from diverse cultures and backgrounds.

Salary: Not Disclosed by Recruiter

Industry: IT-Software / Software Services

Functional Area: Sales , Retail , Business Development

Role Category:Sales Support

Role:Sales Coordinator

Employment Type: Permanent Job, Full Time


sales operations crm Renewals R12 Salesforce Sales Operations Analyst Quote Support

Desired Candidate Profile

    Please refer to the Job description above
Company Profile:

Symantec Software India Pvt Ltd

Symantec Corporation is the global leader in cybersecurity. Operating one of the world’s largest cyber intelligence networks, we see more threats, and protect more customers from the next generation of attacks. We help companies, governments and individuals secure their most important data wherever it lives.
Organizations across the world look to Symantec for strategic, integrated solutions to defend against sophisticated attacks across endpoints, cloud and infrastructure. Likewise, a global community of more than 50 million people and families rely on Symantec’s Norton suite of products for protection at home and across all of their devices. Symantec operates one of the world’s largest civilian cyber intelligence networks, allowing it to see and protect against the most advanced threats.
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