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Not Disclosed by Recruiter Posted 22 days ago Job Applicants: 1004 Job Views: 1500+

Job Description

 
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    Location: Noida, India
    Mission

    Conax is seeking a System Engineer with top notch organizational, technical, process and customer support skills to be a part of High-performance Support and Services team. The system Engineer is handling swiftly high impact issues of customers platforms in a complex and demanding software and hardware DTV environment. The postholder is able to analyze and solve difficult problems under severe pressure.

    No.of positions opened : 3
    Responsibilities

    Responsible for the first level of troubleshooting for customers reporting an incident

    Responsible to ensure that agreed customer SLAs are met.

    Take part in on call/shift coverage
    Rapidly respond to the customer and take charge of the issues and maintain constant communication with the customer until issue is resolved.
    Escalate calls when necessary according to routines.
    Report promptly every call in the company CRM
    Prepare and send a final report to customer / region
    Ensure a proper follow-up if additional actions are required by the regions (monitoring, enquiry, log analysis, etc.)
    Contribute to high security focus in the department

    Co-ordinate with other internal departments.
    Participate in projects when required.
    Follow internal routines and contribute to their improvement if necessary.

    Requirements / Profile

    ESSENTIAL SKILLS:

    Must have fluent communication skills in English.
    Customer-driven in his/her attitude and demonstrates good interpersonal skills, over the phone or when writing e-mails
    Handle most situations independently, but recognize the right moment to call in other resources to maintain adequate levels of quality and efficiency
    DTV (Broadcast standards, Conditional Access, OTT, IPTV)
    Operating Systems including professional versions of Microsoft Windows, IBM AIX and Red Hat Linux Enterprise.
    Complex server solution (RAID, Clustering, SAN, etc).
    Computer networking (firewall, switch, router, protocols, routing, TCP/IP packet analysis, etc)
    Database knowledge including Oracle, Sybase and Microsoft SQL Server, as well as PL / SQL query language.
    Professional experience in building scripts (UNIX & LINUX shell, python, PERL, XML)
    Knowledge of web and http protocol (http, Apache & NGNIX web servers)
    Knowledge of cloud computing, AWS is an asset
    Knowledge on virtualization (VMware ESX & Workstation, IBM VIO) is an asset
    Work efficiently under pressure


    KEY COMPETENCIES:

    Flexibility in working hours, including weekends and night shifts or On Call.
    Attention to details
    Strong interpersonal and communication skills.
    Must have exposure to global customers
    Excellent analytical and troubleshooting skills with logical thinking.
    Ability to operate with multiple tasks, priorities, and deadlines.
    Flexibility to adapt to a continually changing and fast pace business environment.
    Ability to work independently as well as part of a team.
    Maintain an attitude of continual process and personal improvement

Salary: Not Disclosed by Recruiter

Industry: IT-Software, Software Services

Functional Area: IT Software - Application Programming , Maintenance

Role Category:Admin/Maintenance/Security/Datawarehousing

Role:System Administrator

Employment Type: Permanent Job, Full Time

Keyskills

Desired Candidate Profile

     

Education-

UG: Any Graduate - Any Specialization

PG:Any Postgraduate - Any Specialization

Company Profile:

NagraVision India Pvt. Ltd.

NagraVision India Pvt. Ltd.
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