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Not Disclosed by Recruiter Posted 12 days ago Job Applicants: 453 Job Views: 616

Job Description

 
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    Job Description

    Position Summary
    As the System Engineer, being a member of the local Chennai IT team, the successful candidate will be responsible for User, Desktop, Server and Network administration for the local Chennai office, as well as remote support for overseas offices. Carrying out initial troubleshooting and good judgement attempting to resolve any issues themselves, escalating to senior engineers when required. With excellent communication skills, they should be able to walk customers through problems, helping remotely when required for a variety of software and hardware issues.

    Key Responsibilities

    Installing and configuring computer systems.
    Diagnosing and solving hardware/software faults.
    Responsible for managing Desktops.
    Responsible for Server administration.
    Responsible for Network administration.
    Responsible for Printing queries and administration.
    Responsible for checking alerting systems and managing system alerts.
    Responsible for Windows Server and Desktop patching.
    Assisting with infrastructure upgrades & change control of infrastructure
    Inventory & auditing of the physical assets and maintenance contracts, ensuring asset registry is kept up to date.
    Documenting any new installation, or solutions found.
    Adherence to ITIL standards and best practices in Incident and Problem management

    o Logging user incidents and queries.
    o Triaging logged tickets.
    o Analysing call logs to spot trends and underlying issues.
    o Asking targeted questions to diagnose and resolve issues.
    o Following up with customers, to ensure problem is resolved.

    Key Technical Skills

    Advanced knowledge of networking and services in the Microsoft environment (Windows 10, Office 365 and Windows Server 2008/R2/12/R2/2016)
    Advanced knowledge of TCP/IP networking
    Knowledge of Server Administration on Windows 2008/R2/12/R2/2016, DHCP, DFS, Printing, Active Directory etc.
    Experience of working with monitoring tools, particularly PRTG and System Centre Operations manager.
    Excellent knowledge of Windows 10.
    Troubleshoot and solve complex problems from initial discovery to resolution, without any repeat occurrences.

    Beneficial Technical Skills

    Prior work experience with Monitoring tools preferred
    CCNA or MCSA certification preferred
    Knowledge of ITIL, ISMS will be an added advantage

    Key Behavioural Skills

    Very good communication skills.
    Constant urge for knowledge enhancement.
    Attention to detail and proven problem-solving ability.
    Flexible to extend work if required.
    Customer focused, with a can-do attitude.
    English language is essential, as will need to communicate with offices abroad in the UK, Czech Republic, Hong Kong and Australia.

Salary: Not Disclosed by Recruiter

Industry: Banking / Financial Services / Broking

Functional Area: IT Software - Network Administration , Security

Role Category:Programming & Design

Role:System Analyst

Employment Type: Permanent Job, Full Time

Keyskills

Desired Candidate Profile


    Job Type : Full Time

    Mandatory Skills
    NETWORKING AND SERVICES IN THE MICROSOFT ENVIRONMENT 6
    TCP/IP NETWORKING 7
    SERVER ADMINISTRATION ON WINDOWS 2008/R2/12/R2/2016, DHCP, DFS, PRINTING, ACTIVE DIRECTORY ETC. 6
    WORKING WITH MONITORING TOOLS, PARTICULARLY PRTG AND SYSTEM CENTRE OPERATIONS MANAGER 7
    KNOWLEDGE OF WINDOWS 10 9
    TROUBLESHOOT AND SOLVE COMPLEX PROBLEMS 6
    EXPERIENCE WITH MONITORING TOOLS 6

    Optional Skills
    CCNA OR MCSA CERTIFICATION 6
    ITIL, ISMS 6

Education-

UG: Any Graduate - Any Specialization

PG:Any Postgraduate - Any Specialization

Doctorate:Doctorate Not Required

Company Profile:

FEDBY INFORMATION SERVICES PRIVATE LIMITED

FEDBY INFORMATION SERVICES PRIVATE LIMITED
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