Product Problem Solving - Solves product problems using a process that protects the customer; determines the assignable cause; implements robust, data-based solutions; and identifies the systemic root causes and recommended actions to prevent problem reoccurrence.
Decision quality - Making good and timely decisions that keep the organization moving forward.
Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Builds networks - Effectively building formal and informal relationship networks inside and outside the organization.
Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
Cultivates innovation - Creating new and better ways for the organization to be successful.
Optimizes work processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
Manages ambiguity - Operating effectively, even when things are not certain or the way forward is not clear.