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Team Lead - Contact Center - Chennai

4 - 9 yrs
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7,50,000 - 12,00,000 P.A. Posted 17 days ago Job Applicants: 1431 Job Views: 1500+

Job Description

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    a. Provide leadership, expertise, direction and guidance to the Sales function for Customer Acquisition & Value Management for bank's business.
    b. Accountable for achievement of sales, profit, and strategic objectives for the unit
    c. Responsible for planning, budgeting and attaining cost to Income and revenue objective
    d. Work with HR and within own unit, to recruit, train and develop staff
    e. Liaise with training and service quality team to ensure training needs are identified and addressed
    f. Maximize agent sales productivity and efficiency on calls for revenue generation
    g. Monitor to maintain high levels of quality, accuracy, process , database penetration, campaign conversion , agent and unit productivity.
    h. In coordination with business ,establish promotion campaign &sales contests to achieve sales numbers
    i. Manage day-to-day operations of the unit as per defined processes and ensure compliance to audit guidelines
    j. Work with vendor/partners to deliver quality service at optimum cost
    k. Works closely with business and product team to inspect sales process quality and prioritize opportunities for improvement.
    l. Keep up to date with recent market and industry trends, competitors, and leading customer strategies
    Key Skills: - The role requires a combination of people management, vendor management, and analytical skills including:
    Knowledge of contact center operations,including workforce management, information technology, key performance indicators, call handling strategies and best practice applications in contact centers
    Broad management capabilities, including people, process, and technology management
    Proven managerial and leadership skills
    Effective presentation, verbal and written communications skills

Salary: INR 7,50,000 - 12,00,000 P.A.

Industry: Banking / Financial Services / Broking

Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations

Role Category:Back Office/Web/Transaction Processing

Role:Team Leader -(NonTechnical)

Employment Type: Permanent Job, Full Time


Desired Candidate Profile

    Please refer to the Job description above
Company Profile:

V- Konnect Associates

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V Konnect Recruitment Consultant V- Konnect Associates Gurgaon


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