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Team Lead (customer Support/ Telesales)_ Tech Mahindra_ Pune

4 - 9 yrs
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2,50,000 - 6,50,000 P.A. Openings: 15 Posted 8 days ago Job Applicants: 1500+ Job Views: 1500+

Job Description

 
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    Dear Candidates,

    Immediate opening for Team Leader Customer care/Telesales in Pune

    Looking for Immediate - 30 Days joiners.

    Work Location: Pune

    Note: On paper team lead is mandatory 

    Any  Graduate with 15 years of education is mandate. 

    Roles and Responsibilities:

    • Should be able to motivate, develop and mentor team members in a dynamically changing environment.
    • Monitor projects/transactions and provide qualitative/constructive feedback to the team members.
    • Answer operations related queries from the client.
    • Ability to handle pressure and a natural go getter
    • Excellent hands on skills to get into the process deeply & ability to identify the gaps and suggest improvement plans to customer
    • To create a conducive and stimulating environment for the teams to accomplish their goals
    • Manage expectations of his team members and proactively should be able to sense their needs
    • Ability to drive process, performance and transformation
    • Able to guide the team by implementing best practices and always lead-by-example 

    Applicants Specifications & Qualification:

    • Strong verbal and written skills
    • Ability to mentor and provide feedback
    • Ability to handle escalations with demonstrated Leadership skills
    • Ability to work with cross departments
    • Solution Oriented
    • Understanding of the Business situation and capability to address issues such as attrition, update dissemination and discipline
    • Should exhibit patience while giving feedback, open to change,multi-tasking & inter personal skills
    • Calm under work pressure/ any scenario
    • Open to change

    Please forward your resume at BP00602132@techmahindra.com

    Regards,
    Priyanka

Salary: INR 2,50,000 - 6,50,000 P.A.

Industry: BPO, Call Centre, ITeS

Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations

Role Category:Voice

Role:Team Leader -(NonTechnical)

Employment Type: Permanent Job, Full Time

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Desired Candidate Profile

    Please refer to the Job description above
Company Profile:

Tech Mahindra Ltd

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