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2,50,000 - 3,50,000 P.A. Posted 9 days ago Job Applicants: 187 Job Views: 1102

Job Description

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    1. Drive the implementation of the performance measures for the team.
    2. Track attendance & leave management of the team Daily/ Weekly respectively (Roster & Attendance Management).
    3. Conduct daily huddles and document huddle activities with action plans.
    4. Ensuring Quality Analysis (QA) action plan closure.
    5. Handle escalated and unresolved issues (eg Vehicle Busy Cases etc).
    6. Call monitoring and feed backs (2 evaluations per Associate per month).
    7. Provide coaching/feedback & develop action plan for team members per the Performance Management Process/ Policy.
    8. Provide feedback to Operations Manager on the performance of team members - Weekly/ Fortnightly/ Monthly.
    9. Provide support by taking initiatives like training, taking calls for 1 hour everyday, organizing employee engagement events, process presentations, quality initiatives etc.
    10. Achieve minimum thresholds (as set by the process) on Process Knowledge Test (PKT) monthly.
    11. Abide/adhere to ERC Floor policy, ERC process guidelines, HR Policies.
    12. Abide by the reporting requirements for the National Team and the specified Timelines thereto if any

Salary: INR 2,50,000 - 3,50,000 P.A.

Industry: NGO / Social Services / Regulators / Industry Associations

Functional Area: Other


Employment Type: Permanent Job, Full Time


Team Leader Call Center

Desired Candidate Profile

    Please refer to the Job description above


UG: Any Graduate - Any Specialization

Company Profile:

GVK Emergency Management And Research Institute

EMRI handles medical, police and fire emergencies through the ' 108 Emergency service'. This is a free service delivered through state- of -art emergency call response centres. Operating in the Public Private Partnership (PPP) mode.
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Narender Company Recruiter GVK Emergency Management and Research Institute Hyderabad / Secunderabad

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