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Team Leader - Customer Service

4 - 8 yrs
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Not Disclosed by Recruiter Openings: 1 Posted 30+ days ago Job Applicants: 1467 Job Views: 2000+

Job Description

 
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    Responsibilities:

    - Understand the Customer Care Business and Identify relevant KPIs

    - Provide immediate supervision to Customer Care staffs and operates with no supervision in a complex environment

    - Ability to strategically manage operational responsibilities than just "getting the job done

    - Develops the team and then establish & monitors the processes which best utilize team talents for the purpose of meeting goals

    - Handle escalated customer service issues either through direct personal action or refer to the proper individual/department

    - Proactively identify, define and solve the most complex problems that impact the functioning of the Team. Anticipates internal and/or external business challenges recommend & develop process or service improvements plans and recommend to Customer Service Manager.

    - Responsible for recruiting right talent and developing CS Leads with potential to become people leaders.

    - Administer annual reviews and performance improvement plans

    - Participate and significantly influence functional strategy

    - Leads projects within the team to achieve milestones and objectives

Salary: Not Disclosed by Recruiter

Industry: BPO, Call Centre, ITeS

Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations

Role Category:Voice

Role:Team Leader -(NonTechnical)

Employment Type: Full Time, Permanent

Keyskills

Education-

UG: Any Graduate - Any Specialization

PG:Any Postgraduate - Any Specialization

Company Profile:

Catalyst

Leading Client
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Job Posted by

Sudeep V Talent Enabler Catalyst Solutions Bengaluru / Bangalore

420 followers

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