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Team Leader Operations - Multiple Openings

3 - 8 yrs

Time and Venue

26th August - 28th August , 12 PM onwards

webhelp india pvt, Plot no 243, sp infocity, udhyog vihar phase 1, gurgaon -122016 (view on Map)

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5,00,000 - 7,50,000 PA. Openings: 1 Posted 29 days ago Job Applicants: 397 Job Views: 1500+

Job Description

 
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    Please Note - 
    1. Team Handling Experience is Mandatory
    2. If I am unable to answer your call then request you to please send your query by the text message or send the message at Watsapp
    3. We have the hiring requirement in our 2 Operations Teams - 1. Video auditing process( Back-end ) & 2. International customer service chat process.
    This is your moment to shine as a Team Manager by providing an outstanding experience and environment for the team. You will inspire, lead, engage, coach, develop and motivate a team of dynamic and successful customer-facing agents to deliver an industry-leading customer service experience.

    In this fast-paced and dynamic environment, as a competitive subject matter expert, you will focus on coaching and supporting your team to meet and exceed targets, balancing the need to do the right thing for the customer while ensuring the team delivers to meet key targets in line with operational policies and procedures.

    Responsibilities
    • Managing workload in a timely and effective manner
    • Analyzing customer feedback data and presenting recommendations for improvement
    • Producing business insights
    • Motivating, encouraging and supporting the team to deliver exceptional customer experiences through great conversations
    • Asking questions to assess team needs and assist them with challenges
    • Driving team performance through constant communication and coaching
    • Answer questions to assist with handling of complaints
    • Keeping the team updated on individual and team performance as well as any changes during weekly team briefings
    Requirements
    • Experience building relationships with ability to motivate and encourage a team.
    • Understanding how to get the best performance from a team with a genuine interest in working helping your people improve.
    • Experience of delivering industry-leading customer experience.
    • Excellent communication, listening, analytical and numeracy skills with strong attention to detail.
    • Professional, friendly, fair, patient, consistent, open-minded and approachable while also supporting team members.
    • Proven experience of consistently meeting and exceeding targets.
    • Ability to analyse data and identify trends.
    • Good questioning skills so you understand and you are able to take quick and corrective actions when targets are not being hit.
    • Experience handling difficult or challenging situations and conversations.
    • PC literate with a good working knowledge of MS Word and MS Excel.
    • Ability to multi-task and have great organisational skills.
    • Proven experience of working in a fast paced operational environment or contact center experience (Advantageous).
    • Experience as deputy team leader, team handling experience or previous experience as a people manager.
    • Previous experience in Mobile/Telecom campaigns (Preferable).
    Shift would be 24X7 with the rotational Offs. 5 Days working

    Perks and Benefits 

    Commensurate with Experience + Medical Insurance + Free Transport Both Sides + Retiral Benefits + Subsidized Food

Salary: INR 5,00,000 - 7,50,000 PA.

Industry: BPO, Call Centre, ITeS

Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations

Role Category:Voice

Role:Team Leader -(Technical)

Employment Type: Full Time, Permanent

Keyskills

Company Profile:

Webhelp India Private Limited

Webhelp engineers customer experiences on behalf of some of the world's most progressive brands. As a company, Webhelp has been working towards that goal ever since it was founded in 2000.

Through evolution and acquisition, today Webhelp is a 40 000 people-strong global leader in business process outsourcing (BPO). We continue to specialise in customer experience but our capabilities extend across voice, social and digital channels. With a mission to "push the limits of customer experience and business process optimisation," people are empowered and encouraged to push the boundaries.

We aim to be the best at engineering the customer experience by investing in our people and the environment in which they work, and developing the analytical and operating capability to deliver truly transformational outsourcing with solutions that meet the challenges of a now omni-channel world.
View Contact Details

Walkin Interview

26th August - 28th August 12 PM

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Job Posted by

Vipin Kumar Senior Recruiter Webhelp India Private Limited Gurgaon

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