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3,00,000 - 4,50,000 PA. Openings: 1 Posted 4 days ago Job Applicants: 74 Job Views: 557

Job Description

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    • Responsible for all activities related to the projects handled, allocate resources & set processes, optimizing resources with respect to cost & utilization.
    • Plan, implement & monitor deliverables for the teams reporting to him
    • Coordinate with other departments for smooth implementation of work
    • Responsible for maximizing revenue & minimizing cost.
    • Coordination with the Clients, Experience in Client Management and Interaction will be preferred.
    • Responsible for Daily Operational Reports.
    • Responsible for morale & motivation of the staff.
    • Responsible to train & create growth opportunities for Subordinates.
    • Managing Employee Relations, conducting Skip Level meetings and improving employee connect
    • Ability to liaise with relevant support departments stakeholders
    • Ability to create an environment of trust and fairness, and drive organizational culture and values

    Required Candidate profile

    • Good communication skills
    • Experience in managing Outbound Sales or Lead Generation process
    • Should have experience working in BPO background
    • Should have team handling experience
    • Analytical Skills and data analysis using excel
    • PowerPoint making & presentation skills
    • Readiness to work in various shifts and weekends based on organizational requirements
    • Basic understanding of key Financial evaluations and sensitivity to managing process P&L
    • Strategy development and knowledge of operational metrics like attrition, service levels etc
    • Should have the ability to create staffing and scheduling models and prepare RCA and improvement action plans
    • Good negotiation and persuasive skills

Salary: INR 3,00,000 - 4,50,000 PA.

Industry: BPO, Call Centre, ITeS

Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations

Role Category:Voice

Role:Team Leader -(NonTechnical)

Employment Type: Permanent Job, Full Time


Team Lead Sales TL TL Sales Team Leader Sales Team Coach TL Team Manager Sales Team Leader Team Leader
Company Profile:

Epicenter Technologies Pvt. Ltd

Epicenter is a leading provider of Business Process Management Solutions, founded in the year 2000 and began its operations in 2001. It is a part of the USD 2.4 Billion Kalyani Group, a leading industrial house
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Job Posted by

Lateral Recruitment Team Company Recruiter Epicenter Technologies Pvt. Ltd Mumbai


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