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2,50,000 - 3,00,000 PA. Openings: 1 Posted 30+ days ago Job Applicants: 495 Job Views: 1407

Job Description

 
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    Dear candidate,

    we are hiring for Technical Support Executive/Help desk analyst for MNC Company.

    Principal Responsibilities: (Essential Function)

    Call Handling
    • Provide comprehensive technical support services to support center customers.
    • Take all steps to troubleshoot issues reported to them and resolve or escalate to the appropriate contact.
    • Use all available Knowledge Management Tools during the call
    • Take all necessary steps to ensure customer satisfaction at the end of the call

    Call Logging
    • Create and submit detailed call logs documenting customer interactions. Accuracy, thoroughness, and timeliness are key call logging components
    • Confirm and update customer profile information as needed

    Escalation

    • Promptly notify management of any potentially dissatisfied customers
    • Follow all documented escalation procedures, including hand off times, for issues requiring 3rd party intervention
    Open Calls
    • Follow all documented procedures to handle open calls, including monitoring open call queues, placing follow up phone calls, etc.
    Knowledge
    • Proactively seek and possess business acumen for all clients supported
    • Maintain technical proficiency in all applications utilized by clients supported
    • Participate in all company organized training events
    • Organize and utilize all support resources provided including emails, documentation, contact lists, etc.

    Job Requirements
    • Skills
    • Excellent verbal and written communication skills
    • Customer Service Skills
    • Microsoft Office Suite, Windows Operating Systems and Internet applications
    • For Technical process Basic understanding on: Computer Operating Skills File/Memory/Keyboard Management, Installing and uninstalling software, basic troubleshooting, and keyboard shortcuts.
    • Operating System Knowledge of hardware RAM, HDD, devices. Knowledge of OS Mac or Windows. Control Panel and basic hardware troubleshooting.
    • Internet Concepts Knowledge of IP, DNS. Search Management. Internet and browser understanding and basic troubleshooting Skills.
    • Problem solving skills, organizational skills, and the ability to exercise sound judgment in any customer service scenario.
    Education
    Graduate/ Under Graduate/ Diploma
    Command of English a MUST

    For more details,
    Contact - Asha- 9014338308
    asha.s@radsearchhr.com

Salary: INR 2,50,000 - 3,00,000 PA.

Industry: BPO, Call Centre, ITeS

Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations

Role Category:Voice

Role:Associate/Senior Associate -(Technical)

Employment Type: Full Time, Permanent

Keyskills

Company Profile:

RADSEARCH HR SERVICES PRIVATE LIMITED

"The Management is having 13 years of Rich Recruitment experience in IT ,ITES & NON IT Industry fulfilling all Clients requirements in time for both Permanent and Contract staffing in India."
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Job Posted by

Kiran Recruitment Consultant RADSEARCH HR SERVICES PRIVATE LIMITED Hyderabad / Secunderabad

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