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Technical Consultant - Customer Success

4 - 8 yrs
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Not Disclosed by Recruiter Posted 17 days ago Job Applicants: 384 Job Views: 641

Job Description

 
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    Role:
    • Understand how the product works and how it is used by customers.
    • Work closely with customers to answer questions about features and capabilities of our product Interact with customers on/ off-site to troubleshoot issues, provide workarounds by leveraging your troubleshooting skills 
    • Develop knowledgebase articles for both customer and internal staff to reduce troubleshooting time and drive faster issue resolution. 
    • Provide technical expertise, guidance, mentorship to team members. Participate in hiring processes 
    • Follow and contribute to defined CRM processes to manage customer requests efficiently.
    • Role may involve travel to customer locations 
    Job requirements
    • 3+ years previous experience in an Application Support role 
    • Excellent troubleshooting skills with expertise in SQL & Stored Procedures.
    • Exposure to Windows Azure and Cloud Computing will be an added advantage. 
    • Deep understanding of customer support processes and tools. Ability to follow defined processes
    • Outstanding written and verbal communication skills.
    • The ability to coordinate, follow up, follow through and drive issues to closure proactively
    • The ability to be a good listener, and to understand customer issues. Ability to provide innovative workarounds or design a solution to fix customers problem. Willingness to work in shifts. 

Salary: Not Disclosed by Recruiter

Industry: IT-Software / Software Services

Functional Area: IT Software - Application Programming , Maintenance

Role Category:Admin/Maintenance/Security/Datawarehousing

Role:Technical Support Engineer

Employment Type: Permanent Job, Full Time

Keyskills

Desired Candidate Profile

     

Education-

UG: B.Tech/B.E. - Any Specialization, B.Sc - Any Specialization

Company Profile:

Icertis Solutions Pvt. Ltd.

Icertis is the leading provider of contract lifecycle management in the cloud. Icertis Contract Management (ICM) is an innovative, easy-to-use platform that is highly configurable and continually adapts to complex business needs. We are a global enterprise software company with offices based in Seattle, WA, San Jose, CA, Edison, NJ, Stuttgart and Frankfurt Germany and Pune, India.

Today, ICM is used to manage 2.5+ million contracts, by 750,000+ users, in 90+ countries and 40+ languages. With its intelligent workflow and built-in analytics, ICM provides ongoing contractual insights and best-of-breed contract management. ICM enables customers to increase compliance, improve governance, mitigate risk and enhance user productivity, thereby maximizing ROI and accelerating time to value across the global enterprise. For more information, visit www.icertis.com
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