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Technical ITSM Technical Support Consultant

3 - 5 yrs
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Not Disclosed by Recruiter Openings: 1 Posted 6 days ago Job Applicants: 34 Job Views: 119

Job Description

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    Fusion, the UK's largest BMC Remedy partner and leading BSM solutions partner is looking for an experienced Remedy ITSM Support Consultant to work with us on a full time basis.

    Key Questions:
    Do you enjoy troubleshooting issues and finding workarounds to problems?
    Are you passionate about problem solving?
    Are you able to interrogate logs files?
    Do you have excellent customer service skills?
    Do you have experience working in support for Remedy?

    If the all above are relevant to you, then this is the role for you. Make sure you APPLY for this fantastic opportunity to work in a world class organisation.

    If you want a managerial position DO NOT APPLY
    If you want to do pure development - DO NOT APPLY

    Job Responsibilities:

    Providing 3rd / 4th line Remedy ITSM Support
    Problem Isolation and Troubleshooting
    Directly manage or provide strong oversight to customer support issues
    Minimizes the backlog and aging of support issues without the need for the customer to escalate issues to see progress
    Provide implementation and post implementation customer support for customers
    Proactively manage technical relationship according to the customers business priorities with an eye to avoiding business-critical situations and maximizing the solution value
    Educate customers on known product issues that could affect the implemented solution
    Good experience of troubleshooting the whole ITSM suite including Incident Management,
    o Problem Management, Change Management, SLM and SRM / Service Request
    o Management
    An ideal resource will have worked on various versions of ITSM including 7.6.04, 8.x and 9.x
    Good to have SmartIT and MyIT exposure

    3+ years Remedy(7x-9x) support/administration experience
    2+ years customer facing experience
    Proven ability to work in a pressurised support environment
    2+ years experiences with large Remedy environments
    Excellent analytical and problem solving skills
    Knowledge of Databases, Linux/Solaris

Salary: Not Disclosed by Recruiter

Industry: IT-Software, Software Services

Functional Area: IT Software - Application Programming , Maintenance

Role Category:Programming & Design

Role:System Analyst

Employment Type: Full Time, Permanent


Company Profile:

Fusion Global Business Solution

Fusion Global Business Solution
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Job Posted by

Ankita Company Recruiter Fusion Global Business Solution Indore


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