Technical Lead IP MPLS

8 - 13 Years
Mumbai
Not Disclosed by Recruiter

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Posted: 26 days agoOpenings: 4Job Applicants: 114Job Views: 877

Job Description

Roles and responsibilities 

1. PRE-REQUISITES

Technical expertise with routing protocols (RIP, EIGRP, OSPF, BGP) and switching (VLAN, Trunking, Dot1x, various flavors of STP)
Hands-on experience in MPLS, QoS and VoIP
Hands-on experience for network troubleshooting in LAN/WAN environment
Strong technical and subject matter expertise in at least one or more of the following specialties:
Juniper/Juniper EX4200/Cisco Routers
WAN Optimizers (Riverbed, Juniper, Citrix)
Wireless
Nexus Switches, VSS
Alcatel 7750SR-c12
Alcatel 7470
ADVA
Cisco GSRs
Catalyst 3750/4948
Cisco Catalyst 3560
Understanding and expertise on security products (Firewall / IPS / SIEM / Proxy) and Linux
Provide comprehensive maintenance plans for change management review and approval; implement according to the plan
Manage and support MPLS backbone spanning across globe

2. RESPONSIBILITIES

Engineers who have a passion and understanding for providing outstanding customer service. This person will be a part of a team of experts who are responsible for handling and providing network/security support, problem management, managing network performance and proactively identifying issues before they become customer affecting. This team provides 24x7 support, as well as provides training to junior engineers.
Support the operations of advanced IP network/security services; take escalations from Level 1 and Level 2 engineers and/or as directed by the Operations Managers
Work experience in a fast-paced Network Operations environment
Experience in remote troubleshooting and diagnosis of network connectivity issues
Work with a variety of customers and vendors (technical as well as non-technical)
Communicate technical jargon to non-technical people
Receive calls from customers and work on trouble tickets to resolve customer-escalated network and security issues
Work with Telecommunication Service Providers to resolve escalated circuit problems
Perform complex changes on the network and security devices
Work with hardware/software vendors to resolve problems
Work in a rotating shift schedule
Manage Global Operations Center shifts and exchange handoff between various shifts
Manage daily work distribution for Global Operations Center
Become an SME for a few priority customer accounts and be proactive to improve customer service
Train and mentor juniors
Participate in various Network and Security projects
Participate in weekly/monthly/quarterly service review calls with customers
Contribute in providing appropriate content for the weekly/monthly/quarterly service reports
Any additional task given to the incumbent from time-to-time based on business needs

3. TRAINING AND CERTIFICATION

CCNA, CCNP, JCNIA, JNCIS, CCIE, JNCIP, JNCIE

4. EXPERIENCE

Minimum 7 years of progressive, relevant experience and proven capability to work in a complex network environment

5. EDUCATION

Bachelor in Engineering - Computers / Electronics / Communication or related field
Graduate / Post Graduate in Science / Maths / IT or related streams with relevant technology experience

6. TECHNICAL AND OTHER SKILLS

MS Office proficiency
Aptitude and desire to learn advanced IP network services
ITIL process awareness

Salary: Not Disclosed by Recruiter

Industry:IT-Hardware & Networking

Functional Area:IT Hardware, Technical Support, Telecom Engineering

Role Category:Telecom

Role:GSM Engineer

Employment Type:Permanent Job, Full Time

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Education-

Doctorate:Doctorate Not Required

Company Profile

NTT Global Networks

NTT Global Networks, is the leading innovator in global cloud networking. We deliver award-winning services in managed networks, security, cloud, and IT infrastructure management. The company is known for its outstanding service innovations and customer support, which have been recognized by numerous industry awards.

NTT Global Networks offers unparalleled geographic reach to more than 190 countries through its partnership with more than 750 carriers. The company is headquartered in Denver, Colorado with globally distributed Network Operations Centers in the US, India, and the Philippines
View Contact Details+

Recruiter Name:Anil Kumar

Contact Company:NTT Global Networks

Address :11th Floor, B4-B5 Building, Nirlon Complex, Goregaon East, MUMBAI, Maharashtra - 400063,India

Reference Id:Lead NOC

Website:http://www.nttglobal.net

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