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Technical Operations Engineer

5 - 10 yrs
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Not Disclosed by Recruiter Openings: 1 Posted 30+ days ago Job Applicants: 75 Job Views: 367

Job Description

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    Research and identify solutions to integration issues
    Diagnose and troubleshoot technical issues, including account and service setup
    Ask customers targeted questions to quickly understand the root of the problem
    Track issues through to resolution within agreed service levels and time limits
    Talk clients through a series of actions either by phone, email or chat until theyve solved a technical issue
    Properly escalate unresolved issues to appropriate internal teams
    Provide prompt and accurate feedback to customers
    Refer to internal documentation and systems to provide accurate information and solutions
    Ensure all issues are properly logged and tracked
    Prioritize and manage several open issues at one time, including handling multiple customer issues per day
    Follow up with clients to ensure their integration is fully functional after troubleshooting
    Prepare accurate and timely reports
    Document technical knowledge of the form of notes and manuals
    Maintain professional, jovial relationships with clients
    Become a subject matter expert on client products and services

    We are hiring in India region because this role needs to communicate with business customers in Asia and Europe.
    The candidate must not be shy, must be able to have technical business conversations with businesses from around the word.
    Mastery of English is essential and ability to speak clearly, concisely, and accurately is very important.
    We need people who understand technology, web sites, mobile commerce, but we require less specific hands-on technical skills like we do for NOC team.
    Therefore it is very important that the candidate went through some technical education like computer science, but we will ask less questions about their Linux or MySQL Skills.
    The requirements are there, but less.
    Must know API if not able to discuss APIs technically, candidate is not going to work.
    We are not going to train anybody on this topic they have to come with the knowledge.

    Required Candidate profile

    Qualification Any computer science graduate

    Job Location(s) Andheri West, D. N. Nagar Metro Station

Salary: Not Disclosed by Recruiter

Industry: IT-Software, Software Services

Functional Area: IT Software - DBA , Datawarehousing

Role Category:Project Management

Role:Project Manager-IT/Software

Employment Type: Full Time, Permanent



UG: B.Tech/B.E. - Computers

PG:Any Postgraduate - Any Specialization

Doctorate:Doctorate Not Required

Company Profile:

Team Management Services

Leading Client Team Management Services
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Job Posted by

Foram Gori HR Consultant Team Management Services Mumbai


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