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Technical Solutions Engineer

5 - 10 yrs
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Not Disclosed by Recruiter Openings: 1 Posted 30+ days ago Job Applicants: Less than 10 Job Views: 285

Job Description

 
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    Candidates must be experienced in networking and troubleshooting L2/ L3 devices.

    Skills & Requirements:

    Excellent listening, presentation, and writing skills

    •Must have very strong customer and intrapersonal skills.

    Mandatory Technical Skills:

    •Working knowledge of Networking industry, products and protocols.

    •Understanding of networking architectures and protocols is critical.

    •Strong troubleshooting experience in hardware and software protocols.

    •Strong competence in Routing and / or Switching domain.

    •Strong operating and troubleshooting knowledge in 3 or more of the following areas:

    •Networking Protocols - Strong understanding and knowledge of TCP/ IP, IPv6, Ethernet protocols

    •Switching technologies (L1/ L2 technologies: Ethernet, VLAN/ Trunking, QinQ, STP, RSTP, xPVSTP, MSTP)

    •Routing Protocol Knowledge (RIP, OSPF, BGP, IS-IS, BGP) skills required.

    •Experience with Multicast protocols (IGMP, PIM), MPLS, and various WAN protocols

    •Strong Understanding of First Hop Redundancy protocols

    •Network Design and Implementation

    •Network Virtualization / Cloud Computing

    •Understanding of IPSEC VPNs.

    Desired Skills:

    •A strong comfort level with Linux is highly desired.

    •Experience with scripting languages (Python, Perl, shell etc)

    •Experience with troubleshooting tools such as IXIA, tcpdump and wireshark (or similar packet generation and analysis tools).

    •Network design knowledge is highly desirable

    •Technical knowledge of virtualization platforms and technologies

    •Understanding of methods of attacks (DoS, portscan, Worms and Trojans, spoofing), Secure Management (SSL, SSH)

    Qualifications and Experience:

    •Bachelor's Degree in Computer Science/ Engineering, or relevant engineering/ science fields.

    •5 years of relevant experience

    •Industry certifications and prior TAC experience is preferred.

    Responsibilities:

    •Interface with other global Technical Solutions Engineers in expediting resolution to the customer s issues.

    •Responds to customer product inquiries via telephone or in written internet-based email.

    •Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters. Follow-up may include duplicating basic problems, if necessary, in the lab requiring standard setup and working with engineering staff to resolve non-routine issues.

    •Troubleshoots problems with hardware equipment and software applications and recommends corrective action.

    •Follow-up may include duplicating basic problems, if necessary, in the lab requiring standard setup and working with engineering staff to resolve non-routine issues.

    •Documents customer communication and recurring technical issues to support product quality programs and product development.

    •Provides technical guidance to customers, partners & advanced Services.

    •Participate in presales activities such as demos, presentations, and proof of concepts

Salary: Not Disclosed by Recruiter

Industry: IT-Software, Software Services

Functional Area: IT Software - Application Programming , Maintenance

Role Category:Admin/Maintenance/Security/Datawarehousing

Role:Technical Support Engineer

Employment Type: Full Time, Permanent

Keyskills

Education-

UG: Any Graduate - Any Specialization

PG:Post Graduation Not Required

Company Profile:

Arista Networks, Inc.

Arista Networks was founded to pioneer and deliver software-driven cloud networking solutions for large data center storage and computing environments. Aristas award-winning platforms, ranging in Ethernet speeds from 10 to 100 gigabits per second, redefine scalability, agility and resilience. Arista has shipped more than 10 million cloud networking ports worldwide with CloudVision and EOS, an advanced network operating system. Committed to open standards, Arista is a founding member of the 25/ 50GbE consortium. Arista Networks products are available worldwide directly and through partners.
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