Technical Support Analyst

4 - 6 Years
Pune
Not Disclosed by Recruiter
Posted: 15 days agoOpenings: 1Job Applicants: 830Job Views: 993

Job Description

Description:

The Staff Technical Support Analyst provides technical support for BMC products and related software products. Job scope includes, troubleshooting and solving issues of moderate to complex scope related to Server Automation product and integrations. Collaborate with other engineers to drive to issues to resolution.

Primary Roles and Responsibilities:
  • Respond to and resolve all customer inquiries (via phone, e-mail, WebEx). Communicate in a courteous and professional manner that inspires confidence in your ability to troubleshoot and resolve issues
  • Act as knowledge champion helping improve the quality of Knowledge Base.
  • Utilize the internal BMC systems during the technical support process and find new, innovative ways to make the process more efficient.
  • Act as a resource of knowledge in your area(s) of expertise, whether it is an BMC Module, solution knowledge, or other experience.
  • Positively impacting high value account(s) / customers through working on critical issues.
  • Identifies areas of business improvements and thus solving them with minimum direction
  • Shares knowledge as a process, mentors team members and invests time in helping the whole team perform better

Required Candidate profile

Qualifications:

  • 4- 6 years of hands-on experience in IT. Minimum of 3+ years working directly on Technical Support Role.
  • Experience in an external customer support role for a Software organisation.
  • Linux/Unix /IBM/ Solaris Certification is a plus
  • Windows certification is a plus.
  • Mandatory skills required on Unix/Linux System security, Provisioning, Patching, LDAP, User Management, Volume Management
  • Basic Networking Concept, Shell Scripting.

Added Advantage

  • Experience of deploying and supporting BMC Discovery and/or BMC Client Management.
  • Database (Basics of PL SQL, DB-log analysis, system activity report, etc)
  • Virtualization (VM Hypervisors, template based provisioning, VM administration)
  • Hands-on experience of troubleshooting on operating systems.
  • Excellent Communication skills & experience on working with global customers.
  • Should be willing to work in rotational shifts.

Salary: Not Disclosed by Recruiter

Industry:IT-Software / Software Services

Functional Area:IT Software - Network Administration, Security

Role Category:Admin/Maintenance/Security/Datawarehousing

Role:Technical Support Engineer

Employment Type:Full Time, Permanent

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Education-

Doctorate:Doctorate Not Required

Company Profile

BMC Software India Pvt. Ltd

BMC is an Equal Opportunity Affirmative Action Employer. It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, age, national origin, physical or mental disability, history of disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, marital status, status as a parent, sexual orientation, veteran status, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors.
View Contact Details+

Recruiter Name:HR

Contact Company:BMC Software India Pvt. Ltd

Reference Id:26620

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