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Technical Support Associate - SD

2 - 4 yrs
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Not Disclosed by Recruiter Posted 16 days ago Job Applicants: 930 Job Views: 607

Job Description

 
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    Respond to customer queries via inbound calls within defined SLA s , Level 1, Level 2 troubleshooting mainly related to desktop/ OS, Custom and COTS applications, Exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledgebase.

    Remote desktop troubleshooting. Escalate complex incidents / requests to upstream technical groups

Salary: Not Disclosed by Recruiter

Industry: IT-Software / Software Services

Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations

Role Category:Voice

Role:Associate/Senior Associate -(Technical)

Employment Type: Permanent Job, Full Time

Keyskills

Desired Candidate Profile

    Strong knowledge of Ticketing tool

    Effective Business Communication

    Basic technical knowledge

Education-

UG: Any Graduate - Any Specialization

PG:Post Graduation Not Required

Company Profile:

Mphasis Limited

Grow and Win with MphasiS

MphasiS consistently delivers Applications services, Infrastructure services, and Business Process Outsourcing (BPO) services globally through a combination of technology knowhow, domain and process expertise. We are over 40, 000 professionals servicing clients across Banking & Capital Markets, Insurance, Manufacturing, Communications, Media & Entertainment, Healthcare & Life Sciences, Transportation & Logistics, Retail & Consumer Packaged goods, Energy & Utilities, and to Governments around the world.

Our Differentiators
A company driven by ethics and strong values
Transparent working environment, flat, non- hierarchical structure and open door policy that promotes free flow of ideas, opinions, information and expertise
Provides a plethora of equal growth opportunities to all Mphasians
Fair recognition for performance and hard work
Conducive work place with easy accessibility for those with special needs
Building a better tomorrow by grooming our current leaders for the next level of leadership
Attract and retain individuals exhibiting talent in every possible perspective.
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