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Technical Support DBA - (ms-sql DBA)

7 - 12 YearsPune

Not Disclosed by RecruiterOpenings: 4Posted: 20 days agoJob Applicants: 441Job Views: 457
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Job Description


The Advanced Support Group is the highest Technical level in NICE Global Services organization, and the only one interfacing R&D.

Seeking for a service oriented professional with excellent communication skills and high sense of ownership.


  • Interfacing with various R&D groups, Customer Support teams, Business Partners and Customers Globally to address Database related product issues and resolve high-level issues.
  • Maintain quality and on-going internal and external communication throughout your investigation
  • Provide high level of support and minimize R&D escalations.
  • Prioritize daily missions/cases and mange critical issues and situations.
  • Contribute to the Knowledge Base, document troubleshooting and problem resolution steps and participate in Educating/Mentoring other Advanced Support engineers.
  • Initiate and performing changes on production systems and proactively escalate any issues that cannot be resolved within the established timeframes.


Bachelor's degree in Computer Science / Software Engineering (or similar)
MCDBA certification an advantage

Technical requirements:

  • At least 8years experience in customer support serving global customers.
  • Experience in troubleshooting and resolving database integrity issues, performance issues, blocking and deadlocking issues, replication issues, log shipping issues, connectivity issues, security issues etc.
  • Experience in Performance Tuning, Query Optimization, using Performance Monitor, SQL Profiler and other related monitoring and troubleshooting tools.
  • Ability to detect and troubleshoot SQL Server related CPU,memory,I/O, disk space and other resource contention.
  • Strong knowledge of backups, restores, recovery models, database shrink operations, DBCC commands, Clustering, Database mirroring, Replication.
  • Strong knowledge of how indexes, index management, integrity checks, configuration, patching. How statistics work, how indexes are stored, how they can be created and managed effectively.
  • Knowledge of SQL Server tools (Profiler, DTA, SSMS, SAC, SSCM, PerfMon, DMVs, system sprocs)
  • Experience designing, implementing, and maintaining high-availability SQL databases deployed on various technology like AlwaysON, Log shipping, Transactional replication and Clustering
  • Deep expertise in MS SQL Server 2008/2012/2014, including SQL server operations and SQL query optimization
  • SQL Development ability to write and troubleshoot SQL Code and design (stored procs, functions, tables, views, triggers, indexes, constraints)
  • NICE Certification- NP R3/NIM4.1; high technical knowledge in NICE products an advantage

Other Required Skills :

  • Excellent verbal and written communication skills
  • Strong troubleshooting and problem solving skills
  • Ability to prioritize and execute tasks in a high-pressure environment.
  • Self-motivated and directed, with keen attention to details
  • Team Player - ability to work well in a team-oriented, collaborative environment

Salary: Not Disclosed by Recruiter
Industry: IT-Software / Software Services
Functional Area: IT Software - DBA, Datawarehousing
Role Category: Admin/Maintenance/Security/Datawarehousing
Role: DBA
Employment Type: Permanent Job, Full Time

Company Profile

Nice interactive solutions India pvt ltd
NICE (Nasdaq: NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions.
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Contact Details

Recruiter Name:Pavan Patil

Contact Company:Nice interactive solutions India pvt ltd