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Technical Support Engineer

5 - 8 yrs
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Not Disclosed by Recruiter Posted 20 days ago Job Applicants: 153 Job Views: 269

Job Description

 
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    "Responsibilities
    • Research and identify solutions to software and hardware issues
    • Diagnose and troubleshoot technical issues, including network configuration
    • Ask customers targeted questions to quickly understand the root of the problem
    • Track computer system issues through to resolution, within agreed time limits
    • Publish artefacts documents around Best Practices in DevOps
    • Talk clients through a series of actions, either via phone, email or chat, until theyve solved a
    • technical issue
    • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
    • Provide prompt and accurate feedback to customers
    • Refer to internal database or external resources to provide accurate tech solutions
    • Ensure all issues are properly logged
    • Prioritize and manage several open issues at one time
    • Follow up with clients to ensure their IT systems are fully functional after troubleshooting
    • Prepare accurate and timely reports
    • Document technical knowledge in the form of notes and manuals
    • Maintain jovial relationships with clients

Salary: Not Disclosed by Recruiter

Industry: Internet / Ecommerce

Functional Area: IT Software - Network Administration , Security

Role Category:Admin/Maintenance/Security/Datawarehousing

Role:Technical Support Engineer

Employment Type: Permanent Job, Full Time

Keyskills

Desired Candidate Profile

    Qualifications
    • BA/BS degree in Computer Science or related technical field or equivalent practical experience.
    • Minimum 5+ years of experience in the systems support
    • Good Linux and windows Administration knowledge.
    • Experience with deployment and orchestration technologies (such as Docker, Kubernetes,
    • Mesos, OpenStack, Puppet, Chef, Salt, Ansible, terraform, packer).
    • Experience with build and deployment automation and continuous integration systems (such as
    • Jenkins, Bamboo).
    • Knowledge of cloud computing including virtualization, hosted services, multi-tenant cloud
    • infrastructures and storage systems.
    • Strong customer-facing communication and careful listening skills. Proven success in and
    • genuine enthusiasm for working directly with customer technical teams.
    • Deep capabilities to understand computer systems and management platforms
    • Ability to install, configure, deploy complex data center solutions - storage, network , compute,
    • hypervisor, cloud
    • Familiar with application architectures - web based, client server, monolithic and micro services,
    • Experience with cloud based deployment environments like AWS, Openstack, Rackspace, Azure

    Benefits
    • Fun, creative and fast-paced working environment
    • Terrific medical and accident insurance plans
    • Kitchen stocked with snacks & drinks
    • Flexible time-off with generous paid holidays"

Education-

UG: B.Tech/B.E. - Computers

PG:Any Postgraduate - Any Specialization

Doctorate:Doctorate Not Required

Company Profile:

Apporbit- Startup

Enterprise software should work more like Netflix. These applications and the data they rely on, should be on-demand, automated, elastic, bulletproof, responsive, and secure. Updates should take hours, not months, with zero downtime to users. Existing applications should be far less expensive, in order to shift resources to net new innovation. And all applications should be completely portable, without change, to any modern infrastructure that offers the best combination of price, reliability, availability, and speed.
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