Technical Support Engineer

3 - 7 Years
Bengaluru
INR 5,00,000 - 12,00,000 PA.
Posted: 21 days agoOpenings: 1Job Applicants: 2474+Job Views: 4510+

Job Description

Job Title: Sr System Engineer
Job Location: Bangalore (near Yelahanka)
Duration: Full time / Permanent
Timings: PST shift (with Cab facility and shift allowances)

Responsibilities:

Provide both post and pre-sales phone and email support for Application Services customers

Meet or exceed customer expectations on response frequency, quality and overall experience

Resolve customer reported issues and drive process/policy improvements through root cause analysis

Manage high-profile escalations to resolution, communicating effectively with internal and field teams

Build strong relationships with internal teams: engineering, technical operations, product management, and quality assurance

Work closely with Sales Engineers & Consultants to ensure successful customer software deployments

Participate in projects that enhance the quality or efficiency of the support team

Participate in the after-hours on-call rotation and provide phone/email support as needed

Respond to technical support forums



Experience and Skills:



BS degree or equivalent (BS degree in Computer Science / Computer Engineering is a plus)

5 years of technical support or system administration experience with enterprise software and hands on experience into AirWatch.

In-depth knowledge of Active Directory; forests, domains, trusts, and implementing group policies

At least 1 year of experience of either:

Supporting Mac OS X in an enterprise environment

Administering Office 365 (or Microsoft Exchange)

Understanding of iOS, Android, and mobile device management (MDM) technologies

Working knowledge of SaaS and Mobile concepts

Fundamental understanding of network troubleshooting and mail flow

Ability to set up and replicate customer environments in a lab environment

Good to have Experience and Skills:

Experience with MS Exchange to Office 365 migrations

Knowledge of Java, Windows PowerShell, VB, or .NET scripting/coding

Experience supporting cloud applications such as Google Apps, Box, Fitbit, NetSuite, etc.

Experience with Microsoft LYNC, SharePoint, Azure, Yammer, SharePoint Online

Acquainted with Single Sign-on concepts, SAML is especially helpful

Personal Attributes:

Quick learner with desire to learn new tools and techniques

Excellent analytical, troubleshooting and interpersonal skills

Track record in providing outstanding and unparalleled customer service

Strong communications skills (verbal and written) and outstanding interpersonal skills

Take initiative, be proactive and have a positive attitude

Demonstrate a strong work ethic with a willingness to do what it takes to get the job done

Perks and Benefits 

Best in Industry

Salary: INR 5,00,000 - 12,00,000 PA.

Industry:IT-Software / Software Services

Functional Area:IT Software - Application Programming, Maintenance

Role Category:Admin/Maintenance/Security/Datawarehousing

Role:Technical Support Engineer

Employment Type:Full Time, Permanent

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Education-

UG:B.Sc, B.Tech/B.E., BCA

Company Profile

Atmecs Technologies Pvt Ltd

Atmecs Technologies Pvt Ltd

ATMECS is a "Trusted Partner" to organizations looking to shape their future with innovation and Next Gen technologies.

Passionate Minds, is who we are. A smart, nimble team with complementary capabilities - Leaders who Aspire and reach out to the future, Thinkers who question the status quo, team with abilities to Manage projects effectively, Engaging and focusing on client, Creating value through innovation and ultimately helping clients Succeed. We are ATMECS.

ATMECS is a result oriented full service engineering and R&D organization. We are Technology Accelerators bringing in visible transformation for our clients through automation, adoption of leading edge integrated development platforms, CI/CD, Dev Ops, Cloud, and Big Data . Several Fortune 500 customers and exciting next gen startup companies engage us to partner with them to solve critical business challenges.As Innovation Catalysts we help clients lead change through AI/ML, AR/VR, IOT, Conversational BOTs & Blockchain.
View Contact Details+

Recruiter Name:Lasya

Contact Company:Atmecs Technologies Pvt Ltd

Website:http://www.atmecs.com

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