Technical Support Engineer, Construction

1 - 5 Years
Pune
Not Disclosed by Recruiter
Posted: 24 days agoOpenings: 1Job Applicants: 1052+Job Views: 2463+

Job Description

The Technical Product Support Engineer provides assistance to customers primarily resolving IT related issues and ensures our software is successfully running at our customers. You w ill diagnose and troubleshoot problems and help our customers install and configure applications. Technical Support Engineer responsibilities include resolving software technical issues, configuring systems and using remote desktop connections to provide immediate support. You will use email and chat applications to give clients quick answers to simple IT issues. For more complex problems you will contact clients via phone and/or provide clear, written instructions and technical manuals . Ultimately , you will be a person our customers trust and rely on to provide timely and accurate solutions to their technical problems.

Responsibilities :

* Research and identify solutions to software issues


* Diagnose and troubleshoot technical issues, including account setup and configuration


* Ask customers targeted questions to quickly understand the root of the problem


* Track computer and software system issues through to resolution, within agreed time limits


* Talk clients through a series of actions, either via phone, email or chat, until they've solved a technical issue


* Properly escalate unresolved issues to appropriate internal teams (e.g. software developers and product managers)


* Provide prompt and accurate feedback to customers


* Refer to internal database or external resources to provide accurate tech solutions


* Ensure all issues are properly logged


* Prioritize and manage several open issues at one time


* Follow up with clients to ensure their IT systems are fully functional after troubleshooting


* Prepare accurate and timely reports


* Document technical knowledge in the form of notes and manuals


* Maintain relationships with clients


Job Segment:
Construction, Construction Engineer, Engineer, Technical Support Engineer, Engineering










Salary: Not Disclosed by Recruiter

Industry:IT-Software / Software Services

Functional Area:IT Software - ERP, CRM

Role Category:Admin/Maintenance/Security/Datawarehousing

Role:Technical Support Engineer

Employment Type:Full Time, Permanent

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Education-

Doctorate:Doctorate Not Required

Company Profile

Bentley Systems India Pvt Ltd

Bentley Systems provides software for the lifecycle of the world's infrastructure. The company's comprehensive portfolio for the building, plant, civil, and geospatial markets spans architecture, engineering, construction (AEC) and operations. With 2003 revenues reaching $260 million, Bentley is the leading provider of AEC software to the Engineering News-Record Design 500 and major owner-operators.
View Contact Details+

Recruiter Name:HR

Contact Company:Bentley Systems India Pvt Ltd

Reference Id:573450400