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Technical Support Engineer/ Hyderabad / Full Time

2 - 5 yrs
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Not Disclosed by Recruiter Posted 30 days ago Job Applicants: 41 Job Views: 271

Job Description

 
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    Hi 

    Greetings from Vedainfo!
    We are hiring for our client at hyderabad.
    Preferred Years of Experience: 2 5 years in the area of Technical Support / Customer Support / Product Support / Application Support
    Shift timings: Will be a 12 hour shift alternate days (as of now) Will be scheduled to work Day Shifts and Night Shifts every alternate month
    Job Description:
    Candidates should provide support by clearly communicating technical solutions in a user-friendly, professional manner. Candidates are mainly responsible for the smooth running of application which includes but not limited to:

    Provide Level 1 client support and technical issue resolution via CRM (SalesForce) tool, phone and other electronic medium.
    Interact with various internal teams like IT support functions, Development, Operations and QA to trouble shoot and resolve complex problems.
    Monitor server logs and report if there is any exception.
    Work with Tier2 team to analyze root cause and provide a permanent fix or workaround.
    Minimal skill sets required to consider the profiles:
    International inbound calling experience mandatory
    Must be collaborative, possess good written and verbal communication skills
    Proficient knowledge and usage of MS Office products
    Willing to learn new technologies.
    Good at handling calls and willing to work in a 24/7 environment.
    Good logical troubleshooting skills.
    IF INTERESTED, PLEASE SHARE BELOW REQUIRED DETAILS
    Full Name:
    Total Exp.
    Relevant Exp:
    Alternate contact number : Must
    CTC:
    Exp.CTC:
    Notice Period:
    Current company name :
    (If contractor payroll company name)
    Highest qualification:
    Current location:
    Are you available for weekdays interview process immediately :
    Do you have all docs for entire experience to support BGV:
    Are you comfortable with 12 hour shift?


Salary: Not Disclosed by Recruiter

Industry: IT-Software, Software Services

Functional Area: IT Software - Application Programming , Maintenance

Role Category:Admin/Maintenance/Security/Datawarehousing

Role:Technical Support Engineer

Employment Type: Permanent Job, Full Time

Keyskills

Desired Candidate Profile

    Please refer to the Job description above

Education-

UG: Any Graduate - Any Specialization

Company Profile:

SK VedaInfo Universal Technologies Pvt. Ltd.

www.vedainfo.com
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Job Posted by

Deepa Vemulapally Global Sourcing Specialist SK Vedainfo Universal Technologies Pvt. Ltd. Hyderabad / Secunderabad

201 followers

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