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Technical Support Engineer - Service Desk

Mphasis Limited
0 - 5 yrs
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Not Disclosed by Recruiter Posted 30 days ago Job Applicants: 1500+ Job Views: 2500+

Job Description

 
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    Roles and Responsibilities: -
    Respond to customer queries via inbound calls, emails, chat and web tickets within defined SLA s.
    Logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines.
    Update users about request status and close request when users are satisfied with solutions
    Performing Level 1 troubleshooting mainly related to desktop/ OS, Custom and COTS applications, Exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledgebase.
    Doing remote desktop troubleshooting.
    Escalating complex incidents / requests to upstream technical groups.
    Operating the computer, OS and Knowledge base navigation.

Salary: Not Disclosed by Recruiter

Industry: IT-Software / Software Services

Functional Area: IT Software - Application Programming , Maintenance

Role Category:Admin/Maintenance/Security/Datawarehousing

Role:Technical Support Engineer

Employment Type: Permanent Job, Full Time

Keyskills

Technical product configuration design integration PHP MySQL HTML C c++ JavaScript

Desired Candidate Profile

    Should have good communication skill and basic technical knowledge.
    Should be ready to work in 24/ 7 work environment.
    Active listening and should have remote desktop skills.
    Good probing skills & Analytical skills would be an added advantage.
    Should have 1 to 2 years of experience in Service Desk/ International voice.

Education-

UG: B.Tech/B.E. - Computers

PG:Post Graduation Not Required

Company Profile:

Mphasis Limited

Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise. Mphasis Limited (then, Mphasis BFL Limited) was formed in June 2000 after the merger of the US-based IT consulting company Mphasis Corporation (founded in 1998) and the Indian IT services company BFL Software Limited (founded in 1993). Over the years we have left an indelible impression in the IT solutions domain with an impressive clientele and an extensive global presence. The accolades we have been garnering can be attributed to our undeterred focus in delivering quality solutions across verticals that meet the challenging requirements of our esteemed customers. Our integrated solutions offering is aimed at creating value for our customers, helping them in improving their business processes with minimum hassles and capital outlays. The perfect blend of technical excellence, business performance monitoring, business intelligence and customer experience management is what makes us endearing to our clients.
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