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Technical Support/ Application Support___kronos (american MNC)

6 - 9 yrs
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Not Disclosed by Recruiter Openings: 1 Posted 23 days ago Job Applicants: 798 Job Views: 420

Job Description

 
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    Roles and responsibilities 

    Organization : Kronos (American MNC, Product based Group) (Good Places to Work, Best Places, Great Places to Work)

    Website : www.kronos.com (Please refer GLASSDOOR reviews)

    Experience Required : 6 to 9 years

    Job description

    • The Technical Support Engineer/Representative provides day to day operations management for the Alert Response Team (Monitoring/Alert Service, Application technical Support). This role is an intensely operational and requires the incumbent to be conversant with the technologies like SQL, JBOSS, IIS, Windows and enterprise service/ticket management tools like Service Desk, ServiceNow, Manage Engine, Salesforce, BMC Remedy and other industry tools.
    • 24x7 monitoring of application availability, performance and initial triage of Product related incidents.
    • Actively monitor the Hosted/Cloud Customer Application & Infrastructure.
    • Reactively resolve any incidents that occur and ensure these are responded to promptly, professionally and within agreed SLAs.
    • Perform validations after scheduled changes within specified Maintenance Windows ensuring the functionalities are up and running as desired.
    • Complete regular operational activities to maintain environments with minimal disruption and higher availability.
    • Proactively Monitor Infrastructure and Application Components to improved customer experience.
    • Core to this role is driving:
    • Strict SLA compliance at all stages (first response/ Issue acknowledgement, updates, service restore, service repair, etc.)
    • Process adherence across the team
    • Providing technical support to the team and ensure service delivery is in-line to contractual obligations and customer experience is always exceeded through effective collaboration.
    • Continual application performance improvement.
    • Primary Responsibilities:
    • Providing technical support and ensuring that there is 24/7/365 environment monitoring for events/alerts so that the Kronos Cloud & Hosted environments are running effectively at all times which includes continuous improvement of services delivered, and ensuring that every reasonable effort is made to restore service as quickly as possible in the event of an outage.
    • Develop, refine, and document monitoring policies, processes, procedures, SOP, KT documents, knowledge base articles and associated systems requirements and drive their implementation and use as per pure ITIL Framework and Kronos processes.
    Qualification

    • 6 to 9 years of experience in a leading Enterprise for environment involving a geographically distributed support model.
    • Well-versed in SQL Server and/or Oracle database, JBOSS, IIS & Windows from support perspective.
    • Experience on any monitoring tool like Splunk, App Manager, Netcool, Dynatrace, HPBSM & App Dynamics etc.
    • Well verse knowledge of ITIL concepts.
    • Experience including scripting, security, performance tuning and any automation tool.
    • Microsoft operating systems experience on web technologies, communications protocols, and a demonstrated ability to troubleshoot complex technical problems on multiple platforms.
    • Infrastructure support (OS, Network) will be an added advantage apart from Production Application support. Ability to identify and analyze Application, Infrastructure, Network quality and operational processes and then drive corrective / preventative action plans working with required stakeholders (internally/externally).
    • Strong working knowledge on ITIL (Incident / Problem / Change / Availability Management) and carry knowledge of managing true SaaS, Cloud, and Hosted Operations environment.
    • Certifications in ITIL (IT Service Management), MCP, SQL Server preferred
    NOTE : If interested, then please share your profile at mandeep.walia@kronos.com

Salary: Not Disclosed by Recruiter

Industry: IT-Software, Software Services

Functional Area: Other

Role:Other

Employment Type: Permanent Job, Full Time

Keyskills

Education-

UG: Any Graduate - Any Specialization, B.Tech/B.E. - Any Specialization

Doctorate:Doctorate Not Required

Company Profile:

Kronos Solutions India Pvt. Ltd. (American MNC, Product based Group)

Company Overview
You're empowered when you're a Kronite.

Want to be part of an elite group of highly skilled professionals? We think our employees are a special group of talented, energetic, and innovative people. And for that reason, we refer to ourselves as Kronites. Kronites care about more than just work. We recognize the need to maintain a healthy work-life balance - to live inspired. In fact, it's expected! You'll soon learn that we take work and fun seriously. No matter what position you hold at Kronos, you're a Kronite. And we want you to feel like you have the power to make a difference in your life and the lives of others, at work and beyond. Want to learn more about our culture? Follow us on Twitter @work4kronos. #MyWorkInspired

Kronos is a global provider of workforce management and human capital management cloud solutions. Founded in 1977, Headquarters at Chelmford, Massachusetts in the United States with 5,000 Employees Worldwide. Kronos' industry-specific workforce applications are purpose built for businesses, healthcare providers, educational institutions and government agencies of all sizes. Tens of thousands of organizations - including half of the Fortune 1000® - and more than 40 million people in over 100 countries use Kronos every day. Our blue-chip customer base - including more than half the Fortune 1000® - is highly diverse and spread across the retail, hospitality, manufacturing, services, distribution, public sector, and healthcare industries.

Cloud is the fastest-growing aspect of our business. We offer two product suites based on complexity and company size. Workforce Ready® is a cloud, multi-tenant human capital management suite. Workforce Central® provides deep functionality, is optimized for vertical industries, and can be scaled globally and deployed in the cloud. For more information, please visit website : www.kronos.in

EEO Statement
Kronos is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.
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Job Posted by

MANDEEP WALIA Company Recruiter Kronos Solutions India Pvt. Ltd. Noida

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