Experience: At least 2-3 Years Managing a Team
The Technical Support Manager is responsible for managing the day-to-day operations of a technical support team that delivers tier I & II technical support for customers. The Associate Manager will have experience building and growing a technical support team including hiring, training of new employees and implementing new support processes, managing customer interaction & escalations along with productivity, resulting in a high level of customer satisfaction and customer retention.
- Manages team including performance management and coaching
- Escalation Management
- Works with management to develop and implement strategic plans, initiatives, and direction
- Works with customers and internal teams to resolve issues
- Develops individual goals and objectives for direct reports.
- Handles moderately complex projects
- Drive operational improvement
- Increase efficiencies and service improvements with automation
- Able to manage others through rapid and constant change while collaborating with other teams to ensure strong service experience for our customers.
- Able to allocate resources and adjust priorities to maximize team performance.
- Resolves and directs technical and customer satisfaction issues to ensure a quality support environment and to obtain maximum customer-based satisfaction
Salary: Not Disclosed by Recruiter
Role:Technical Support Engineer
Employment Type:Permanent Job, Full Time
Desired Candidate Profile
Druva Data Solutions Private Limited
Headquartered at Sunnyvale-California, we are present across 6 locations in US Asia, Europe, Australia serving more than 3000 customers.
You would be part of a highly talented team contributing to the growth of our clients like NASA ,PwC, Xerox, Louis Vuitton etc.
We invite you to be a part of the Pune team - hosting one of its world class facilities our employees enjoy attractive HR benefits and wholesome recreations facility along with a great career opportunity ! Listed are the career opportunities : http:// www.druva.com/about/careers/
Contact Company:Druva Data Solutions Private Limited