Technical Support Manager

10 - 20 Years
Pune

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Not Disclosed by RecruiterPosted 17 days agoJob Applicants: 137Job Views: 221

Job Description



Experience: At least 2-3 Years Managing a Team


The Technical Support Manager is responsible for managing the day-to-day operations of a technical support team that delivers tier I & II technical support for customers. The Associate Manager will have experience building and growing a technical support team including hiring, training of new employees and implementing new support processes, managing customer interaction & escalations along with productivity, resulting in a high level of customer satisfaction and customer retention.


  • Manages team including performance management and coaching
  • Escalation Management
  • Works with management to develop and implement strategic plans, initiatives, and direction
  • Works with customers and internal teams to resolve issues
  • Develops individual goals and objectives for direct reports.
  • Handles moderately complex projects
  • Drive operational improvement
  • Increase efficiencies and service improvements with automation
  • Able to manage others through rapid and constant change while collaborating with other teams to ensure strong service experience for our customers.
  • Able to allocate resources and adjust priorities to maximize team performance.
  • Resolves and directs technical and customer satisfaction issues to ensure a quality support environment and to obtain maximum customer-based satisfaction

Salary: Not Disclosed by Recruiter

Industry:IT-Software / Software Services

Functional Area:IT Software - Application Programming, Maintenance

Role Category:Admin/Maintenance/Security/Datawarehousing

Role:Technical Support Engineer

Employment Type:Permanent Job, Full Time

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Desired Candidate Profile

Please refer to the Job description above

Company Profile

Druva Data Solutions Private Limited

Druva , a young and fast growing organization already making its presence felt globally . We provide a bouquet of products in data storage, protection and management for various enterprises and devices as well as Cloud Back Up Solutions.
Headquartered at Sunnyvale-California, we are present across 6 locations in US Asia, Europe, Australia serving more than 3000 customers.
You would be part of a highly talented team contributing to the growth of our clients like NASA ,PwC, Xerox, Louis Vuitton etc.
We invite you to be a part of the Pune team - hosting one of its world class facilities our employees enjoy attractive HR benefits and wholesome recreations facility along with a great career opportunity ! Listed are the career opportunities : http:// www.druva.com/about/careers/
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Recruiter Name:Recruiter

Contact Company:Druva Data Solutions Private Limited

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