Zuora provides the leading cloud-based subscription management platform that functions as a system of record for subscription businesses across all industries. Powering the Subscription Economy , the Zuora platform was architected specifically for dynamic, recurring subscription business models and acts as an intelligent subscription management hub that automates and orchestrates the entire subscription order-to-cash process, including billing and revenue recognition.
Zuora serves more than 1, 000 companies around the world, including Box, Komatsu, Rogers, Schneider Electric, Xplornet and Zendesk. Headquartered in Silicon Valley, Zuora also operates offices in Atlanta, Boston, Frisco, Denver, San Francisco, London, Paris, Beijing, Sydney, Chennai and Tokyo.
As a technical leader you will conduct high quality in-person or virtual technical product training courses for support agents in our global offices. You will be defining and developing the technical material to be covered in the educational curriculum with an emphasis on hands-on exercising, learner engagement, and validation of knowledge through regular testing and certification exams.
Creating training schedules and materials for all support agents globally
Manage and develop content for Zuora Education, Learning & Onboarding Program
Leverage our LMS to manage all aspects of internal, agent and customer facing training and certification programs in collaboration with Zuora University
Prepare and present the most appropriate method of training, whether in-person, live or self-administered web-based, for each product/ soft skill topic
Educate support personnel with varied technical and non-technical backgrounds for example new staff members with accounting and/ or revenue expertise and limited or no technical experience
Gather feedback from support team to update and maintain educational material
Uphold Zuora policies for data security and customer data access Qualifications
3+ years of experience working as a trainer, training facilitator or organizing multiple training events for internal teams Able to learn complex software quickly and independently Strong working knowledge of learning management systems
Strong leadership skills, with proven ability to mentor, coach, and instruct a team to support enterprise product solutions Knowledge and experience with enterprise platforms, frameworks, and tools Knowledge and experience with cloud technologies and distributed systems
Excellent written and verbal communication skills, especially the ability to present complex technical information in a clear and concise manner
A proactive and open-minded attitude to resolving problems and delivering result
Strong product-oriented focus willing to dive deep to understand the product
Passion to thrive in a fast-paced, ever-changing environment Bachelor s or Master s degree in Education, Training, Computer Science, or equivalent At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an equal opportunity employer committed to creating an inclusive environment for all.