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Technical Training Developer (training Content Developer)

6 - 9 YearsPune

Not Disclosed by RecruiterOpenings: 1Posted: 19 days agoJob Applicants: 49Job Views: 195
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Job Description


Overview

The NICE Global Education Services group is responsible for delivering and developing training for the NICE products portfolio in multiple formats,

e.g. Instructor-Led Training, Virtual Instructor-Led Training, Web Based Training.

The main function of the Technical Education Specialist, a member of the Global Education Services group, is to design and develop technical and application product training on NICE Quality Central and Data Exchange Framework (DEF) and other product lines as needed, in various formats; work closely with major functions in the company, such as R&D engineers and managers, Support and Installation engineers, NPI and Product Managers to ensure accurate and on-time training materials development; delivers technical courses to customers and employees.

Responsibilities: 
  • Independently lead learning solutions through training life cycle needs analysis, mapping, design, development, and delivery
  • Develop technical training solutions for customers, partners, and employees; develop training materials and associated documentation for instructor-led training courses, and eLearning offerings
  • Work closely with the product house to gain expertise of new products and versions
  • Install, upgrade, and maintain training systems in lab
  • Deliver courses on NICE products to customers, partners and employees, in classroom and online (virtual) environments
  • Constitute a point-of-contact for product and professional knowledge needs of global trainers
  • Work in a fast-paced environment while completing training development projects according to projects timelines
  • Foster teamwork within a global group, to achieve project and group goals
Education:

Bachelor Degree in electronics, engineering or computer science or related technical degree preferred

Requirements :

  • Experience in developing technical training courses and materials
  • Experience as Trainer / Support / Software / Field Engineer in a High Tech company
  • Real life experience in the following technologies:
  • o OS: Microsoft Windows Server 2016/2012 and Active Directory

  • o Virtualization: VMware or Hyper-V an advantage

  • o Telephony: Cisco or Avaya an advantage

  • Experience in classroom delivery of technical courses
  • Very high level of verbal and written English
  • Excellent command of Microsoft Word and PowerPoint
  • Excellent presentation skills
  • Self-motivated and independent
  • Takes a Can-Do approach and attitude, and delivers
  • Excellent self-learning skills
  • Up to 10% travel required
  • Technical knowledge of NICE recording products an advantage
  • Experience in developing eLearning courses using Articulate Studio, Articulate Storyline, Camtasia, or Active Presenter an advantage


Salary: Not Disclosed by Recruiter
Industry: IT-Software / Software Services
Functional Area: Teaching, Education, Training, Counselling
Role Category: Teachers
Role: Technical / Process Trainer
Employment Type: Permanent Job, Full Time
Keyskills:

Company Profile

Nice interactive solutions India pvt ltd
NICE (Nasdaq: NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.
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Contact Details

Recruiter Name:Pavan Patil

Contact Company:Nice interactive solutions India pvt ltd

Email :Pavan.patil@nice.com