Work with Technical Publications Manager to determine scope, deliverables, and schedule for documentation projects.
Create a documentation plan, if necessary, for the project.
Comply with all project deliverables.
Gather all relevant information from appropriate sources (database, pre-existing documents, and relevant SMEs) to create, develop or update documents.
Develop and author content adhering to KLA processes and style guide.
Incorporate review comments as required.
Attend relevant PLC meetings to provide status and communicate changes as required.
Capture and edit screenshots.
Map and link documents to the VFI and update documents in the VFI.
Track and report status, including roadblocks to meeting deliverables and potential resolution of those roadblocks.
Generate and maintain KLA Document Change Request (DCR)/document ticket reports. Reduce the DCR/document ticket backlog.
Understand Knowledge Services documentation development lifecycle.
Understand the product/product development life cycle.
Excellent English language communication and written skills.
Proficient in DITA, Oxygen XML Editor, MS Word, Excel, and Visio/Smartdraw.
Proficient in Adobe FrameMaker & Adobe Acrobat Professional.
Knowledge of graphic tools, such as SnagIT & Photoshop.
Experience with Content Management Systems such as Documentum/Webtop and Ixiasoft CCMS.