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Trainer - Telesales - Hyderabad

1 - 5 yrs
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Not Disclosed by Recruiter Posted 17 days ago Job Applicants: Less than 10 Job Views: 43

Job Description

 
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    Remain current and knowledgeable regarding all products, services and operational
    procedures.
    Develop, revise, review, improve all lesson plans, curriculum, material for all AM(Account
    Manager) training needs
    Create and maintain a comprehensiveTelesalesLearning Management System collaborating
    with and leveraging the current and future Operations, processes and systems.
    Deliver and Update New Employee training program -- to include continuous revision and
    improvement of the program and ensuring that training is up-to-date with the most recent
    processes and procedures.
    Maintain revision control on allTelesalestraining and process documentation (manuals, job
    aids, process flows, etc.). Ensure all reference material is up to date regardless of media
    used.
    Develop additionalTelesalestraining sessions/modules using all available technology (video,
    web, Live streaming, etc.) with the aim of continuously improving the overall capability of
    ourTelesalesperformance (sales, service, quality).
    Produce, disseminate and archive allTelesalescommunication material to include, but not
    limited to, the following: process changes, training updates, real-time alerts, job aids etc.
    Drive the BQ management initiative along with Quality to ensure long term improvement in
    BQ performance
    Own OJT Revenue Targets for New Hires till handover to Operations
    Remain knowledgeable regarding current tools, technology and systems that may enhance
    the quality and effectiveness of our Training and Quality programs tools to enhance quality
    programs for all teams

Salary: Not Disclosed by Recruiter

Industry: BPO / Call Centre / ITES

Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations

Role Category:Training

Role:Voice & Accent Trainer

Employment Type: Permanent Job, Full Time

Keyskills

Desired Candidate Profile

    Bachelor's Degree in Business, Science or related field preferred
    2-3 years experience in Sales Training field mandatory
    Experience in Product Training field preferred 
    Experience with Learning Management Systems (LMS) is desired
    Experience in delivering instructor-led training programs in a business environment 
    Demonstrated excellent Sales Training skills and Training content development
    Excellent verbal and written communication skills -- especially the ability to quickly compose
    and disseminate communication
    Analytical and organizational skills

Education-

UG: Any Graduate - Any Specialization

Company Profile:

ADIDAR Consulting Pvt. Ltd.

We are a leading Fast Growing Recruitment Company. We are supporting leading Indian Industrial group & MNC's in their hiring needs.
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