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Transaction Services Representative

0 - 1 yrs
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Not Disclosed by Recruiter Posted 13 days ago Job Applicants: 76 Job Views: 268

Job Description

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    May potentially respond to customers in writing via an automated system response

    Utilizes computer system to investigate disputes and processes cases to resolve moderately complex cases

    Processes account maintenance , financial adjustments , etc. Works under limited supervision

    May support and expansive array of products / services

    Demonstrates technical / administrative expertise

    Applies specialized functional area skills and basic knowledge including underlying professional / technical principles or standards , which are well defined

    Understands how duties relate with others in the team / unit and how the unit integrates with others in accomplishing the work of the function

    Business / Department Objectives:

    Involved with handling all internal and external customer questions and queries

    Day-to-Day Responsibilities:

    Ensure that clients are not negatively impacted by service delays

    Financial / Budgetary:

    Responsible for accurate and timely processing of any financial transactions

    Individual Contributor (IC) / Managerial: Individual Contributor

    Key Deliverables:

    Comprehensive reading ability

    Strong problem-solving skills

    Attention to detail and financial proofing


    0-1 year experience in banking operation , Operational process management

    Prior work experience that would provide a basic knowledge of the organization and its policies

    Should have good comprehension skills & be attentive to details

    Should have good communication skills

    Should be able to make sound decisions based on information on hand

    Customer focussed

    Demonstrated strengths across Risk / Controls and Client Excellence


    Excellent written and spoken English skills

    Ability to read and comprehend complex customer correspondence

    Understand policies and guidelines

    Moderately complex math skills

Salary: Not Disclosed by Recruiter

Industry: Banking / Financial Services / Broking

Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations

Role Category:Voice

Role:Associate/Senior Associate -(NonTechnical)

Employment Type: Permanent Job, Full Time


Desired Candidate Profile



UG: Any Graduate - Any Specialization

PG:Post Graduation Not Required

Company Profile:

Citicorp Services India Pvt Ltd

Citicorp Services India Pvt Ltd
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