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Transition Manager

9 - 12 yrs
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Not Disclosed by Recruiter Posted 13 days ago Job Applicants: 1293 Job Views: 1054

Job Description

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    Understanding strategic business objectives of the customer and facilitating the definition of project scope, goals and deliverables.
    Identifying and defining business case; defining project tasks and resource requirements; developing detailed project charter, project plan and transition plan depending on solution complexity, priorities and deliverables.
    Combining process migration activities along with IT implementation
    Gives customer distinct advantage as vendor manages both IT as well as the operations
    Optimization of the transition methodology reduce time, reduce costs, reduce risks, retain/ improve quality
    Responsible for risk management understand the business and operational risks and develop and execute mitigation plans. Responsible for driving process specific business continuity planning.
    Responsible for the creation and/or maintenance of project management documents including status reports, project plans, knowledge transfer documentation, requisite approvals on Clarity.
    Lead / participate in opportunity analysis / due diligence of potential projects. Support solutioning of new bids / RFP-RFI responses/Client Presentations and sales cycle
    Plan for, conduct and manage relevant trainings to be delivered to transitions team.
    Participate in / conduct assessments to gauge the training needs of the team.
    This role involves travel both Domestic & International

Salary: Not Disclosed by Recruiter

Industry: BPO / Call Centre / ITES

Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations

Role Category:Operations

Role:Transitions/Migrations Manager

Employment Type: Permanent Job, Full Time


Desired Candidate Profile


    Should possess an understanding of macro business environment, trends, and competition. Should be able to understand client business pain points, challenges and outsourcing objectives.
    Should be technically sound & be able to co-relate technology to Transition, thereby possessing the ability to sell the concept to the client
    Working knowledge on process automations
    Should have a good understanding of the overall tools and technology landscape, current trends and applicability in the outsourcing environment.
    Should have excellent interpersonal skills to build and maintain productive lasting relationships, even in difficult situations, with diverse people spanning internal/external organizations.
    Should have excellent oral, written and presentation skills.
    Stress Management: Ability to adapt to change, ability to respond effectively to change, and ability to tolerate and manage stress on the job.

    Educational Qualification

    Graduate in any discipline
    Good working experience in MS office programs
    PMP or Prince2 certification will be an advantage


UG: Any Graduate - Any Specialization

PG:Any Postgraduate - Any Specialization

Doctorate:Doctorate Not Required

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