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US Recruiter - Senior Customer Service Representative

2 - 5 Years

Pune, Mumbai

Not Disclosed by Recruiter

Openings: 11Posted: 6 days agoJob Applicants: 949+Job Views: 4615+
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Job Description

  • 1-7 years of Voice customer service experience / Inbound Outbound calling experience.
  • Should have worked in RPO / International - BPO / KPO.
  • Conduct Phone interviews for prospect candidates
  • Review applicants to evaluate if they meet the position requirements in accordance to defined core requirements of the position; clearly define processes as per client requirements
  • Coordinate on boarding of new hires: offer package coordination, background check facilitation etc
  • Conduct an initial phone screen to obtain work history, education, training, job skills, and salary requirements, and to provide basic information about the organization and position
  • Employment Application delivery or follow-up (only if client system access not required)
  • Make outbound calls to schedule and coordinate interviews between candidates,hiring managers and recruiters
  • Performs related work as required
  • Ready to work in US night shifts

Required Skills and Competences:

  • Excellent written and verbal communication skills
  • Ability to type 50 words per minute
  • Willing to work night shifts
  • Knowledge of background screening/HR administrative activities is desirable
  • Ability to accurately verify applicant information via phone whilst typing
  • Ability to deal with confidential matters with tact and diplomacy
  • Assertive and proactive & highly service oriented
  • Work within well-defined documentation standards
  • Ability to think creatively/come up ideas/suggestions which can enhance client experience
  • Ability to multi-task, prioritize and work in a fast-paced environment with high volume
  • Must be flexible in their approach, demonstrate a positive attitude and be willing to learn
  • Experience in handling Inbound and Outbound calls for US clients
  • Detail oriented with strong administrative abilities, exceptional organizational and time management skills
  • Able to work with minimum supervision and in a disciplined manner

Perks and Benefits 

upto 6 lakhs

Salary: Not Disclosed by Recruiter
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Voice
Role: Associate/Senior Associate -(NonTechnical)
Employment Type: Full Time, Permanent

Desired Candidate Profile


Education:UG -B.Arch - Architecture, B.P.Ed - Any Specialization, B.Ed - Education, BCA - Computers, B.Des. - Any Specialization, B.A - Any Specialization, B.El.Ed - Any Specialization, LLB - Law, BHM - Hotel Management, Any Graduate - Any Specialization, MBBS - Medicine, B.B.A / B.M.S - Management, BVSC - Veterinary Science, BFA - Any Specialization, B.Sc - Any Specialization, B.Pharma - Pharmacy, B.Com - Commerce
PG - M.A - Any Specialization, M.Arch - Architecture, M.Com - Commerce, M.Tech - Any Specialization, MS/M.Sc(Science) - Any Specialization, MBA/PGDM - Finance, HR/Industrial Relations, Any Specialization, Hospitality Management, Information Technology, International Business, Marketing, Systems, Advertising/Mass Communication, MFA - Any Specialization, MCA - Computers, M.Ch - Any Specialization, PG Diploma - Any Specialization, M.Pharma - Pharmacy
Doctorate - Doctorate Not Required

Company Profile

ADP Pvt. Ltd.
ADP Private Ltd. is a 100 % fully owned subsidiary of ADP Inc. (Automatic Data Processing Inc.) and provides Information Technology and I.T. Enabled Services to ADP business divisions worldwide. Established in 1999, ADP Private Ltd. is the largest off-shoring destination of ADP with our 6700 associates providing product development and services support on multiple processes, domains and technologies from its three facilities in Hyderabad and Pune.

Lines of Business
The India operations provide complete range of software development and technical support services as well as solution center services, which involve back-office operations covering both voice and non-voice processes. ADP Private Limited (ADP India) operations can be classified into four areas:
• Product Development (R&D)
• Solution Center Services (BPO)
• Remote Infrastructure Management (RIM)
• Global Security Organization (GSO)
Product Development
The Product Development team develops the technologies that form the foundation for ADP’s products and services. They also create the most advanced delivery and deployment of innovative business solutions for our clients. At ADP Private Limited (ADP India), the product development team drives the innovation of our products and services with their unique blend of strong technical skills and business acumen. Their work is crucial to our success to be our client’s global strategic partner for their growing portfolio of workforce solutions.
In order to serve ADP’s client base, our products use and deploy technologies that include:
Web Technologies | Client Server Technologies | Mainframe Technologies | Communication Technologies | Enterprise Technologies

Solution Center Services (BPO)
The Solution Center Services team focuses on ownership, administration, and management of business processes for clients. These services are based on measurable performance metrics that are effectively leveraged on our in-depth understanding of business domains as well as strong computing infrastructure. Our services cover diverse sets of domains such as payroll processing, benefits administration, tax and financial services, and pre-employment services.
The service delivery can be broadly classified as:
• Non-Voice Processes: Transaction Processing, Analytics, Data Conversion, Implementation Support etc.
• Voice Processes: Participant Customer Calls and Client Technical Support; Tier 1 & 2 services
Remote Infrastructure Management (RIM)
ADP Private Limited (ADP India) provides Remote Infrastructure Management services to ADP’s business units worldwide. RIM is the latest offshore model in which the IT requirements of an organization - in particular the support functions of infrastructure management and maintenance - are dealt remotely. ADP deploys sophisticated management tools and standardized frameworks for service delivery, end-to-end management, and support of IT infrastructure at remote locations.

Global Security Organization (GSO)
ADP Private Limited (ADP India) through the Global Security Organization provides data security, compliance with industry and government regulations, and maintenance of the integrity, confidentiality and availability of data and operations for ADP, its suppliers, business partners and clients.

About ADP Inc.
Automatic Data Processing, Inc. (NASDAQ: ADP), with about $14 billion in revenues and approximately 570,000 clients, is one of the world's largest providers of business outsourcing solutions. Leveraging over 70 years of experience, ADP offers a wide range of human resource, payroll, tax and benefits administration solutions from a single source. ADP's easy-to-use solutions for employers provide superior value to companies of all types and sizes. ADP is also a leading provider of integrated computing solutions to auto, truck, motorcycle, marine, recreational vehicle, and heavy equipment dealers throughout the world.
View Contact Details+
Contact Details

Recruiter Name:HR

Contact Company:ADP Pvt. Ltd.

Email :kumar.kesavankutty@adp.com

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