Unified Communication and Collaboration Operations

2 - 6 Years
Bengaluru
Not Disclosed by Recruiter

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Posted: 12 days agoOpenings: 1Job Applicants: 101Job Views: 232

Job Description

Role : Cloud Operations Engineer

Role Description : Manage the cloud infrastructure environment through cross technology administration (OS, databases, virtual networks), execution of scripting and monitoring automations. Manage the environment incidents with a focus on service restoration. Act as operations support for all computer, network, storage, security, or automation incidents / requests.

Must Have Skills : Unified Communication and Collaboration Operations

Good To Have Skills : Unified Communication and Collaboration Implementation

Key Responsibilities : Implement the changes as applicable, test the changes and handover to customer Create and Manage requests on ITSM toolTroubleshoot issues with IPT and Contact Center DeploymentIndividual contributor roleWork in 24 x 7 support model


Technical Experience : Product/Solution knowledge Cisco CUCM, Voice Gateways, Have clear understanding of Cisco Voice network deployment models and should understand functioning of voice network devices Knowledge and use of VOIP and Performance Management ToolsGood troubleshooting experience on Cisco IPTSound technical knowledge on media gateways


Professional Attributes : Should have 5 years of experience in Operational support rolesShould have supported on one or more contact center deployments Should have experience performing call center troubleshooting Should have experience in Incident Management, Change ManagementGood understanding of procedures,


Educational Qualification : BE / Diploma in Telecommunications


Additional Information : Good To haveContact Center deployment experienceWorked on multi platform solutions

Salary: Not Disclosed by Recruiter

Industry:IT-Software / Software Services

Functional Area:IT Software - Application Programming, Maintenance

Role Category:Admin/Maintenance/Security/Datawarehousing

Role:System Administrator

Employment Type:Full Time, Permanent

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Education-

UG:Diploma - Mechanical

PG:Post Graduation Not Required

Doctorate:Doctorate Not Required

Company Profile

Accenture Solutions Pvt Ltd

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries - powered by the world's largest network of Advanced Technology and Intelligent Operations centers. With 505,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises.
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Recruiter Name:HR

Contact Company:Accenture Solutions Pvt Ltd

Reference Id:215827

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