Unified and Collaboration Operations

2 - 6 Years
Not Disclosed by Recruiter

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Posted: 6 days agoOpenings: 1Job Applicants: 109Job Views: 233

Job Description

  • Role : SW/Application Tech Support Practitioner
  • Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
  • Must Have Skills : Unified Communication and Collaboration Operations
  • Good To Have Skills : Unified Communication and Collaboration Implementation
  • Job Requirements :

    • Key Responsibilities : 1. Troubleshooting of issues related to products like - Cisco Unified Call Manager, Call Manager Express, Cisco Unity, Voice Gateway, Gatekeepers, Voice mail Server, IP phones , Cisco Meeting Place , GSM Gateway, soft phones. 2. Troubleshooting skills for Voice protocols like SIP, H.323, MGCP, RTP 3. Knowledge on Telecom infrastructure protocols like ISDN and analog signaling 4. Plan and test Voice network software upgrades

    • Technical Experience : 5 Good To Have: 1 Good communication skill 2 ITIL Certification 6 Create and publish Root Cause Analysis for Critical incidents 7 Coordinate with product and service vendors on Support Requests for problem diagnostics, log collection and problem resolution 8 Daily review of alerts from monitoring tool related to Cisco Call Manager,Cisco Unity Connection,UCCX

    • Professional Attributes : Work towards resolution of incidents reported by users/monitoring tool - within SLA 10 Raise flags for critical issue and follow defined escalation path and update frequency 11 Coordinate with product and service vendors on Support Requests for problem diagnostics, log collection and problem res

    • Educational Qualification : BTECH

Salary: Not Disclosed by Recruiter

Industry:IT-Software / Software Services

Functional Area:IT Software - Application Programming, Maintenance

Role Category:Admin/Maintenance/Security/Datawarehousing

Role:System Administrator

Employment Type:Full Time, Permanent


Desired Candidate Profile

Please refer to the Job description above


UG:B.Tech/B.E. - Computers

PG:Post Graduation Not Required

Doctorate:Doctorate Not Required

Company Profile

Accenture Solutions Pvt Ltd

Accenture (NYSE: ACN) is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the worlds largest delivery network- Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 477,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.
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Recruiter Name:HR

Contact Company:Accenture Solutions Pvt Ltd

Reference Id:224023