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Urgent Openings II Manager Quality ( BPO in Travel Domain ) || Pune

8 - 12 yrs
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8,00,000 - 12,00,000 PA. Openings: 1 Posted 30+ days ago Job Applicants: 372 Job Views: 953

Job Description

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    Excellent Transactional Quality Domain Knowledge
    Manage trainings for the accounts : Process and Refreshers
    Maintain the desired target throughput for process training batches
    Manage and control attrition and effective employee engagement activities°Strengthen quality management processes/framework to improve quality delivery
    Accurately capture SLA/SLO Metrics, the reporting needs of each of the client and set
    up/customize processes to seamlessly meet client's expectation
    Ability to get new idea°

Salary: INR 8,00,000 - 12,00,000 PA.

Industry: BPO, Call Centre, ITeS

Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations

Role Category:Voice

Role:Assistant Manager/Manager -(NonTechnical)

Employment Type: Permanent Job, Full Time



UG: Any Graduate - Any Specialization, B.B.A / B.M.S - Management

PG:MBA/PGDM - Any Specialization, Marketing, Any Postgraduate - Any Specialization

Company Profile:

CountryWide Consulting

CountryWide Consulting is one of India's leading HR consulting companies with offices across the country. We provide a wide range of HR solutions to leading corporate houses of India. No charges from candidates.
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Job Posted by

Pratul Chandra Recruitment Consultant CountryWide Consulting Pune

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