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Urgently Hiring for the Profile of Noc/windows

1 - 3 yrs

Time and Venue

24th May , 1 PM onwards

Address: Building No . IT - 8, Floor No 3, Plot No.2 M/s Qubix Business Park Pvt Ltd. Blueridge Near, Phase 1, Hinjewadi Rajiv Gandhi Infotech Park, Hinjawadi, Pune, Maharashtra 411057

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Not Disclosed by Recruiter Posted 29 days ago Job Applicants: 109 Job Views: 625

Job Description

 
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    Dear candidate,

    We are eager to introduce you to our 4000-strong team of exceptionally skilled professionals. We have curated a work environment where you will have limitless
    opportunities to Learn, Earn and Enjoy.

    If you are interested, Walk-in on Friday (May 24th) between 01.30 PM to 04.30 PM to the below mentioned address with
    your updated CV, Govt. ID proof and this email = VijayGR@microland.com

    Address:
    Building No . IT 8, Floor No 3, Plot No.2 M/s Qubix Business Park Pvt Ltd.
    Blueridge Near, Phase 1, Hinjewadi Rajiv Gandhi Infotech Park,
    Hinjawadi, Pune, Maharashtra 411057


    Job Role: Engineer - NOC/Windows RIMS
    Experience Required : 0.6 year - 3 year
    Work Location:- Pune

    Engineer RIMS Key skills
    Good communication Skills
    Desktop support and Technical Support
    Basic knowledge on VPN (Virtual private network)
    Troubleshooting (Outlook and Windows)
    Basic knowledge on (active directory basics)
    Handling international customers
    Willing to work rotational shifts

    Job Description
    1. Troubleshooting: Analyze problems with the service and resolve the issues, gather information from customers either by chat or e-mail to enable effective troubleshooting, Troubleshoots and repairs hardware and software problems with desktop and laptop computers, Personal Digital Assistants (PDAs), printers, digital scanners, and other network equipment, Report issues to vendor/ISP/carrier and follow up on updates. Escalate issues as per Escalation Matrix, Install/Uninstall various software and upgrades equipment when necessary, Monitoring and maintaining/reducing the queue size. Resolving Technical issues at level 1(Incident and Service request)

    2. Hardware and Software Management: Monitoring CPU, memory and hard disk utilization, Monitoring the event viewer and generating reports.

    3. Providing New Desktop Installation and Software Installation Reports, make team members aware of any changes or scheduled activities so that effective follow up is possible., Updating the latest anti-virus on servers and monitoring the anti-virus patches on Servers and Desktops and generating Reports, Track the assets issued to users and maintain a database report of assets. Updating KB and CMDB whenever there is a need. Handling Backup Activities on daily, weekly and Monthly. Generating the Reports on all Backup activities.

    4. Process Compliance: Gather information from vendor and customer and update the tickets regularly as per the defined process, Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer (Shift Handover Report), Following the various Escalation Matrix (Vendor , Internal and Customer defined), Ensure tickets are closed post user/customer communication, Maintains inventory of PC equipment with Asset Executive, Special focus on Power User calls, Constantly track tickets for SLA adherence and escalate on deviations as defined in the process, Comply with defined processes and update tickets with SLA.




    Interest candidates can directly come at Microland premises
    Contact person = Radhika or Vijay

Salary: Not Disclosed by Recruiter

Industry: IT-Hardware & Networking

Functional Area: Other

Role:Other

Employment Type: Permanent Job, Full Time

Keyskills

Desired Candidate Profile

    Please refer to the Job description above
Company Profile:

Microland Limited

Microland is India's first Hybrid IT Infrastructure Services Provider and a trusted partner to enterprises in their IT-as-a-Service journey. Headquartered in Bangalore, India, Microland has over 3,700 professionals across its offices in India, North America, Europe and Middle East. Microland enables global enterprises to become more agile and innovative through a comprehensive portfolio of services that addresses Hybrid IT Transformation, Workspace Transformation, Service Transformation and end-to-end IT Infrastructure Management. Microland leverages analytics, automation and assurance to deliver reduced TCO, greater IT-Business Alignment and higher SLAs for its customers, through a unique IP built into its service delivery platform.

Microland has been rated amongst the Top 10 Infrastructure Management Providers by Global Services; Microsoft’s Best Indian Infrastructure Partner for the eighth consecutive year; Major Contender in IT Infrastructure Services & Emerging Player in Cloud Infrastructure Services by Everest Group; one of the leading Service Providers in Remote Network & Voice Infrastructure Management Services by Gartner; ranked amongst the Top 20 Global Cloud Computing Companies by CIO Review and the Top 20 Remote Infrastructure Management Vendors by the Black Book of Outsourcing.
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Walkin Interview

24th May 1 PM

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