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Urgently Looking For the Profile of Service desk Engineer

1 - 3 yrs
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Not Disclosed by Recruiter Openings: 1 Posted 30+ days ago Job Applicants: 759 Job Views: 1500+

Job Description

 
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    Dear candidate,

    We are eager to introduce you to our 4000-strong team of exceptionally skilled professionals. We have curated a work environment where you will have limitless
    opportunities to Learn, Earn and Enjoy.


    Job Role: Service Desk Engineer
    Experience Required :1 year - 5 year
    Job Location:-Noida


    Job Description


    Single Point Of Contact (SPOC) assistance for End User Support
    To respond to the incidents /problem/change reported by Customer predominantly through Voice Interaction and also through email, chat and web portal
    Log Tickets in the call-logging tool on behalf of users
    Take necessary action viz resolves (over phone or remote) or assigns the issue to right assignment group
    Monitor the service desk tool for open and pending incidents
    Own the incident and provide end to end resolution for the ticket
    Should be technical helpdesk and should be in a position to resolve L1 and L1.5 calls with minimum 1year of experience
    Experience in the domain of voice technical support/ helpdesk is must
    Knowledge in International service delivery standards such as ITIL, eSCM or CMMi
    Excellent verbal & written communication - Interpersonal skills
    Should be able to drive customer experience via HD support
    Must be familiar with Microsoft technologies and windows environment
    Smartphone/Desktop and Laptop hardware/software troubleshooting.
    Office utility tools, antivirus tools, personal firewall tools or other business productivity tools troubleshooting


    Interested candidates can directly call on 01246754030 and drop their CV at manishaSh@microland.com


    Thanks & Regards
    Microland

Salary: Not Disclosed by Recruiter

Industry: Other

Functional Area: Other

Role:Other

Employment Type: Permanent Job, Full Time

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Company Profile:

Microland Limited

Microland is India's first Hybrid IT Infrastructure Services Provider and a trusted partner to enterprises in their IT-as-a-Service journey. Headquartered in Bangalore, India, Microland has over 3,700 professionals across its offices in India, North America, Europe and Middle East. Microland enables global enterprises to become more agile and innovative through a comprehensive portfolio of services that addresses Hybrid IT Transformation, Workspace Transformation, Service Transformation and end-to-end IT Infrastructure Management. Microland leverages analytics, automation and assurance to deliver reduced TCO, greater IT-Business Alignment and higher SLAs for its customers, through a unique IP built into its service delivery platform.

Microland has been rated amongst the Top 10 Infrastructure Management Providers by Global Services; Microsoft’s Best Indian Infrastructure Partner for the eighth consecutive year; Major Contender in IT Infrastructure Services & Emerging Player in Cloud Infrastructure Services by Everest Group; one of the leading Service Providers in Remote Network & Voice Infrastructure Management Services by Gartner; ranked amongst the Top 20 Global Cloud Computing Companies by CIO Review and the Top 20 Remote Infrastructure Management Vendors by the Black Book of Outsourcing.
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