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Vice President - Tele Servicing - Telecom/ites/bfsi

9 - 13 yrs
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Not Disclosed by Recruiter Posted 9 days ago Job Applicants: 29 Job Views: 137

Job Description

 
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    Job Description:

    1. Grow the business in terms of topline & bottom-line

    2. Develop & execute annual operating plan - revenue & cost planning and forecasting

    3. Analyze customer feedback, draw business intelligence, review benefits of core services being offered and ensure high client satisfaction level

    4. Setup a system that delivers high customer retention

    5. Improve the efficiency & effectiveness of customer complaints resolution system

    6. Developing performance metrics, incentive structure, sales promotion schemes and monitoring key parameters to increase the overall productivity of the client servicing team

    7. Recruit, train & develop a client servicing team which is need sensitive, has a consultative selling approach & is proactive at offering highest level of customer delight

    Knowledge and Skills:

    1. Data analytics

    2. Customer focus & service orientation

    3. IT savvy & process orientation

    Experience: 9-12 years of Client Servicing, Sales & Marketing experience preferably in a Portfolio Management /MF Insurance/ Telecom/ITES/ Service organization

    Qualifications: MBA or equivalent.

Salary: Not Disclosed by Recruiter

Industry: Recruitment / Staffing

Functional Area: Marketing , Advertising , MR , PR , Media Planning

Role Category:Senior Management

Role:Head/VP/GM-Client Servicing

Employment Type: Permanent Job, Full Time

Keyskills

Desired Candidate Profile

    Please refer to the Job description above

Education-

PG:MBA/PGDM - Any Specialization

Company Profile:

Strategic Talent Partner

Strategic Talent Partner is hiring for its leading client.
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Job Posted by

JAMAL AHMAD Co Founder Strategic Talent Partner

1247 followers

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