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Voice Associate

2 - 5 Years

Hyderabad(Somajiguda)

Not Disclosed by Recruiter

Openings: 1Posted: 11 days agoJob Applicants: 70Job Views: 294
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Job Description

Freshers

  • Fresher B.Com, M.Com, BBA, BBM, (2019 batch only) with 65% plus throughout their academics
  • Excellent written and verbal communication skills
  • Excellent analytical and interfacing skills
  • Willingness to work in different time zones
  • Candidates with good knowledge of Internet Application, MS-Word and MS-Excel will have an added advantage

Laterals

  • 2 to 5 years of experience in providing International Inbound/Outbound voice support only
  • Good decision making skills & analytical skills
  • Detail oriented, high accuracy with numbers
  • Extremely service oriented with willingness to learn new things
  • Candidates with good knowledge of Internet Application, MS-Word and MS-Excel will have an added advantage
  • Excellent written and verbal communication skills
  • Willingness to work in different time zones/late night shifts

Required Candidate profile

Qualification: BA, BBA, BBM, BSc, B.Com, BHM, MSc, MA, M.Com, MBA, B.Tech


The following candidates need not apply:

  • Candidates with less than 1 year in the current company
  • Candidates who have worked with 3 or more companies and possess only 2 years' experience
  • Candidates who have applied in the last 6 months

Job Location(s)-

Hyderabad

Interview Location-

Somajiguda,Hyderabad




Salary: Not Disclosed by Recruiter
Industry: IT-Software / Software Services
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Voice
Role: Associate/Senior Associate -(NonTechnical)
Employment Type: Full Time, Permanent

Desired Candidate Profile


Education:UG -B.A - Any Specialization, B.Com - Commerce, B.Sc - Any Specialization, BHM - Hotel Management, B.Tech/B.E. - Any Specialization, B.B.A / B.M.S - Management
PG - M.Com - Commerce, MBA/PGDM - Any Specialization, M.A - Any Specialization, MS/M.Sc(Science) - Any Specialization
Doctorate - Doctorate Not Required

Company Profile

ADP Pvt. Ltd.
ADP Private Ltd. is a 100 % fully owned subsidiary of ADP Inc. (Automatic Data Processing Inc.) and provides Information Technology and I.T. Enabled Services to ADP business divisions worldwide. Established in 1999, ADP Private Ltd. is the largest off-shoring destination of ADP with our 6700 associates providing product development and services support on multiple processes, domains and technologies from its three facilities in Hyderabad and Pune.

Lines of Business
The India operations provide complete range of software development and technical support services as well as solution center services, which involve back-office operations covering both voice and non-voice processes. ADP Private Limited (ADP India) operations can be classified into four areas:
• Product Development (R&D)
• Solution Center Services (BPO)
• Remote Infrastructure Management (RIM)
• Global Security Organization (GSO)
Product Development
The Product Development team develops the technologies that form the foundation for ADP’s products and services. They also create the most advanced delivery and deployment of innovative business solutions for our clients. At ADP Private Limited (ADP India), the product development team drives the innovation of our products and services with their unique blend of strong technical skills and business acumen. Their work is crucial to our success to be our client’s global strategic partner for their growing portfolio of workforce solutions.
In order to serve ADP’s client base, our products use and deploy technologies that include:
Web Technologies | Client Server Technologies | Mainframe Technologies | Communication Technologies | Enterprise Technologies

Solution Center Services (BPO)
The Solution Center Services team focuses on ownership, administration, and management of business processes for clients. These services are based on measurable performance metrics that are effectively leveraged on our in-depth understanding of business domains as well as strong computing infrastructure. Our services cover diverse sets of domains such as payroll processing, benefits administration, tax and financial services, and pre-employment services.
The service delivery can be broadly classified as:
• Non-Voice Processes: Transaction Processing, Analytics, Data Conversion, Implementation Support etc.
• Voice Processes: Participant Customer Calls and Client Technical Support; Tier 1 & 2 services
Remote Infrastructure Management (RIM)
ADP Private Limited (ADP India) provides Remote Infrastructure Management services to ADP’s business units worldwide. RIM is the latest offshore model in which the IT requirements of an organization - in particular the support functions of infrastructure management and maintenance - are dealt remotely. ADP deploys sophisticated management tools and standardized frameworks for service delivery, end-to-end management, and support of IT infrastructure at remote locations.

Global Security Organization (GSO)
ADP Private Limited (ADP India) through the Global Security Organization provides data security, compliance with industry and government regulations, and maintenance of the integrity, confidentiality and availability of data and operations for ADP, its suppliers, business partners and clients.

About ADP Inc.
Automatic Data Processing, Inc. (NASDAQ: ADP), with about $14 billion in revenues and approximately 570,000 clients, is one of the world's largest providers of business outsourcing solutions. Leveraging over 70 years of experience, ADP offers a wide range of human resource, payroll, tax and benefits administration solutions from a single source. ADP's easy-to-use solutions for employers provide superior value to companies of all types and sizes. ADP is also a leading provider of integrated computing solutions to auto, truck, motorcycle, marine, recreational vehicle, and heavy equipment dealers throughout the world.
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Contact Details

Recruiter Name:HR

Contact Company:ADP Pvt. Ltd.