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Time and Venue

19th June - 21st June , 9 AM onwards

13th Floor Vishwaroop It Park Besides Raghuleela mall Vashi

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1,75,000 - 2,50,000 PA. Openings: 1 Posted 28 days ago Job Applicants: 29 Job Views: 734

Job Description

 
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    Roles and responsibilities 

    Position
    Voice Agent

    Job Title
    E- channel

    Vertical / Department
    Call Centre / Customer Support/ Customer Relations /Customer Experience

    Location
    Mumbai - Vashi

    Reports to
    Team Leader E channel
    Age Criteria
    22 29 year

    General Description of the Job

    The job involves
    1. Convert enquiries into sales by answering inbound telephone calls or outbound calls.
    2. Understanding multiple products and processes
    3. Influencing customers to buy or retain product or service by following a prepared script to give product reference information


    Role & Responsibilities

    1. Converting potential leads into customers by answering incoming calls/dialing outbound leads on a rotating basis; operating telephone equipment, automatic dialing systems, and other telecommunications technologies.
    2. Influences customers to buy or retain product by following a prepared script to give product reference information.
    3. Documents transactions by completing forms and record logs.
    4. Maintains database by entering, verifying, and backing up data.
    5. Keeps equipment operational by following manufacturer's instructions and established procedures; notifying team leader of needed repairs.
    6. Maintains operations by following policies and procedures; reporting needed changes.
    7. Meets the monthly KPIs
    8. Maintains quality service by following organization standards.
    9. Maintains technical knowledge by attending training session, reviewing training modules
    10. Contributes to team effort by accomplishing related results as needed.


Salary: INR 1,75,000 - 2,50,000 PA.

Industry: Banking, Financial Services, Broking

Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations

Role Category:Voice

Role:Telecalling/Telemarketing Executive

Employment Type: Permanent Job, Full Time

Other Keyskills

Education-

UG: Any Graduate

Doctorate:Doctorate Not Required

Company Profile:

ICICI Lombard General Insurance Company Limited

ICICI Lombard GIC Ltd. is one of the leading private sector general insurance companies in India. We are a joint venture between ICICI Bank Limited and Fairfax Financial Holdings Limited, a Canada based diversified financial services company. We have won many accolades and awards on various platforms, including the recently won “Best Social Media Integrated Campaign Award” and “'Non-Life Insurer of the Year'. We are well known for our innovative products, marketing strategies, focus on technology and exemplary customer services.
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Walkin Interview

19th June - 21st June 9 AM
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Job Posted by

Pratap SVR HR Business Partner ICICI Lombard General Insurance Company Limited Hyderabad / Secunderabad

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