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WFM / Automation - Assistant Manager - Pune

3 - 8 YearsPune

Not Disclosed by RecruiterPosted: 14 days agoJob Applicants: 156Job Views: 272
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Job Description

Automation - mandatory
Capacity Planning(Hiring, Headcount movement, attrition, shrinkage etc) & Scheduling
Forecasting Volumes and monitoring actual volumes.
Budget Planning
Create Clearance plans for Back Office Operations
MI Reporting (Prepare reports and Dashboards with insights)
Client Handling
Team Handling
Thorough knowledge of Workforce Management activities.
Identify areas to optimize resource utilization.
Automatios (VBA, ACCESS, SQL) would be an added advantage
Experience of working effectively as part of a team
Good written and verbal communication skills

Salary: Not Disclosed by Recruiter
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Back Office/Web/Transaction Processing
Role: Assistant Manager/Manager-(NonTechnical)
Employment Type: Permanent Job, Full Time

Company Profile

WNS (Holdings) Limited (NYSE: WNS) is a leading global Business Process Management (BPM) company. WNS offers business value to 200+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Healthcare, Insurance, Manufacturing, Media and Entertainment, Professional Services, Retail & Consumer Packaged Goods, Telecom and Diversified Businesses, Shipping and Logistics, Travel and Leisure and Utilities. WNS delivers an entire spectrum of business process management services such as customer care, finance and accounting, human resource solutions, research and analytics, technology solutions, and industry-specific back-office and front-office processes.
We enable our clients to OUTPERFORM by transforming their business processes with domain expertise, partnership approach and global delivery capability. For further information, please visit
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Contact Details

Recruiter Name:Damini


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