Receive inbound calls and emails.
Interface with the client Operations team during emergencies and coordinating field requirements with suppliers.
Identify and escalate issues to next level.
Document all call information according to standard operating procedures.
Route calls to appropriate resources and departments.
Follow up on calls where necessary.
Effective usage of tools and software.
Adherence to process guidelines and procedures.
Excellent command in English language.
Salary: Not Disclosed by Recruiter
Industry:BPO / Call Centre / ITES
Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations
Role:Process Flow Analyst
Employment Type:Permanent Job, Full Time
Desired Candidate ProfilePlease refer to the Job description above
Prokarma Softech Pvt. Ltd.
ProKarma is a fastest growing software services and product development company since 17 years in the industry. It is headquartered in Omaha, Nebraska (US). We offer integrated technology, strategic and business process outsourcing solutions to mid and large-sized organizations. ProKarma is recognized by Inc. 500 Magazine as the 11th "Fastest-Growing IT Services Company in America" .We have our presence across USA (10 offices) with state of art development centers at Omaha and Denver. In Latin America, we have operations at Argentina and Peru. In India, we have 3 offshore development facilities in Hyderabad and one at Chennai. Right from the inception we have been growing consistently year on year and today having strength close to 3000 associates. Being a technology driven organization you will have the opportunity to learn and work on the new cutting edge technologies. To know more about our Company, please visit www.prokarma.com