Walk In | Customer Service Rep| Non Voice Process in E-commerce

0 - 3 Years
Bengaluru
Not Disclosed by Recruiter

Time and Venue

20th August - 3rd September from 9 AM onwards

Groupon Shared Services, Gopalan Global Axis, G Block, 2 & 3 floor, Road Number 9, KIADB Export Promotion Industrial Area, Whitefield, Bengaluru, Karnataka 560066

Express interest to recruiter and also get a reminder of this walk-in
Posted: 1 day agoOpenings: 1Job Applicants: 1831+Job Views: 10753+

Job Description

The Customer Services team plays a vital role in directly impacting the reputation of Groupon by providing one-to-one support to our subscribers via email and chat to address any questions or concerns with their Groupon experience.

Individuals who thrive in our CS team are web savvy, have high degrees of empathy and resourcefulness.

We're looking for extraordinary customer service professionals with good command over English as a business communication language to join our Customer services business office in Bangalore. 

These are the must to have basic attributes for the role,
  • Resolve customer issues in a timely and consistent manner
  • Manage time and productivity to meet daily individual & team ticket targets
  • Stay updated with current internal ticketing system & customer portals
  • back office databases, Groupon redemption procedures and specifics around different types of merchant features Identify and escalate issues appropriately.
  • Compose thoughtful and accurate messages or customize prepared responses to customer emails and chat research information and troubleshoot problems using available resources.

Required Candidate profile

If you are a  graduate, fresh out of college & has the zeal to explore your interest then we have the right job for you!

Yes, you may be a graduate or post graduate with good command over English writing, ready to work in a state of art ambiance & amongst fun loving people. Where so much learning & growing happens! If you believe in working in any time zone & interact with people across the globe. We have the right job for you.

You might even have some previous experience, no matter with the role or the industry, we still have so much to offer you! Bring your expertise in communication, logical skills & timely responsiveness skills & we will ensure to mold it into professional  with high quality Customer centric solitaires.

You are a great fit to this role if you have,
Good written communication skills
Logical Skills
Graduation is a must
Previous experience in customer services is good have
Should be ready to work in rotational shifts/ including Night shifts

(The shortlisted candidate should be able to join us in 30 days Max)
 
If you feel confident to meet the need please Walk In with your updated resumes & necessary documents like: PAN, Aadhar card, graduation certificates & relieving letter from previous employer &  latest payslips (All originals)


Please be available at our office address between 9 AM to 11 AM only (No Weekends)

Perks and Benefits 

Exciting monthly pay + Shift Allowance & Free Pick & Drop

Salary: Not Disclosed by Recruiter

Industry:Internet / Ecommerce

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Back Office/Web/Transaction Processing

Role:Associate/Senior Associate -(NonTechnical)

Employment Type:Full Time, Permanent

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

GROUPON SHARED SERVICES PVT LTD

Groupon is such an exciting place to work! We have over 250 million subscribers worldwide and our app has been downloaded more than 100 million times.It's fair to say that Groupon has come a long way since 2008 and is now used, not just for your local area, but for holidays, products, movie tickets and exclusive events.

Did you know that Groupon is the FASTEST GROWING ORGANIZATION in history. We are the pioneers of the daily deals industry and we are turning the way people live in their local area, on its head!
View Contact Details+

Recruiter Name:Renee

Contact Company:GROUPON SHARED SERVICES PVT LTD

Reference Id:Walk In BLR

Website:https://www.groupon.com/