Receiving calls, first-line customer liaison
Log all calls for L2/L3 Support for client specific applications and escalate to the appropriate team.
Application & Outlook L1 support
Recording and tracking Incidents and complaints
Keeping Users informed on request status and progress
Making an initial assessment of requests, attempting to resolve them or refer them to someone who can, based on agreed service levels
Monitoring and escalation procedures relative to the appropriate SLA (SLA Management)
Managing the request life-cycle, including closure and verification
Coordinating with IT and third-party support groups
Closing incidents and confirmation with the users
Call Logging to Vendor & Follow-up
Maintaining critical users list & engineers contact nos.
Remote control based support for common issues and resolving them.
24*7 Rotational Shift
Qualification : Any Graduation
Location : All over Mumbai
Interested candidate walk in @ CMS Andhei Office with update CVs.
61 Radius, 2nd Floor, Plot no. 61, Street No.13, MIDC, Near to Tunga paradise, Andheri East, Mumbai - 400 093
Contact :Ms Dolarose Dsouza
Salary: INR 2,00,000 - 2,50,000 P.A.
Industry: IT-Hardware & Networking
Functional Area: IT Hardware
, Technical Support
, Telecom Engineering
Role Category: Technical Support
Role: Customer Support Engineer/Technician
Employment Type: Permanent Job, Full Time