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Walk in Drive for Service Desk Engineer 27th to 31st May

Time and Venue

27th May - 31st May from 11 AM onwards

Address-61 Radius Plot No. 61, Road no. 13, MIDC, Andheri (East), Mumbai, 400093, Mumbai, Maharashtra 400093

Express interest to recruiter and also get a reminder of this walk-in
INR 2,00,000 - 2,50,000 P.A.Openings: 50Posted: 32 days agoJob Applicants: 61Job Views: 646
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Job Description

Job Description:
Receiving calls, first-line customer liaison
Log all calls for L2/L3 Support for client specific applications and escalate to the appropriate team.
Application & Outlook L1 support
Recording and tracking Incidents and complaints
Keeping Users informed on request status and progress
Making an initial assessment of requests, attempting to resolve them or refer them to someone who can, based on agreed service levels
Monitoring and escalation procedures relative to the appropriate SLA (SLA Management)
Managing the request life-cycle, including closure and verification
Coordinating with IT and third-party support groups
Closing incidents and confirmation with the users
Call Logging to Vendor & Follow-up
Maintaining critical users list & engineers contact nos.
Remote control based support for common issues and resolving them.

24*7 Rotational Shift

Qualification : Any Graduation

Location : All over Mumbai

Interested candidate walk in @ CMS Andhei Office with update CVs.

61 Radius, 2nd Floor, Plot no. 61, Street No.13, MIDC, Near to Tunga paradise, Andheri East, Mumbai - 400 093

Contact :Ms Dolarose Dsouza

Salary: INR 2,00,000 - 2,50,000 P.A.
Industry: IT-Hardware & Networking
Functional Area: IT Hardware, Technical Support, Telecom Engineering
Role Category: Technical Support
Role: Customer Support Engineer/Technician
Employment Type: Permanent Job, Full Time

Company Profile

CMS IT Services provides high quality, end-to-end IT infrastructure solutions to cost-effectively manage IT operations efficiently. With extensive experience in managing complex IT implementation projects and integration of emerging technologies in a dynamic environment, We partner with leading IT vendors such as IBM, HP, 3Com, Oracle, Acer, Lexmark and Oce. CMS IT Services has support infrastructure of 30 branches and 220 direct support locations & more then 6500+ employees strength in India and provides across sectors including banking, insurance, retail, telecom
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Contact Details

Recruiter Name:Sandeep Sethi