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Walk-in Drive for Service Desk Technician for Iqvia, Bangalore

0 - 5 yrs

Time and Venue

2nd March , 10 AM onwards

IQVIA Omega, 3rd Floor Embassy Tech Square (Cessna Business Park) Kadubeesanahalli, Bangalore - 560103 Karnataka, India

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Not Disclosed by Recruiter Posted 30 days ago Job Applicants: 323 Job Views: 966

Job Description

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    Walk-In on 2nd March 2019 (SATURDAY) for Service Desk Technician - IQVIA, Bangalore

    Omega, 3rd Floor
    Embassy Tech Square (Cessna Business Park)
    Kadubeesanahalli, Bangalore - 560103
    Karnataka, India

    Time: 10:00 AM
    POC: Beauty Chatterjee

    Job Description:
    • Provide first Level | Second level of support and convey resolution to customer issues
    • Priority will be given to the employees those who worked on the Technical support chat platform
    • Accurate escalation of unresolved queries to the next level of support team
    • Track, Route and redirect Problems to correct resources
    • Utilize excellent customer service skills and exceed customers expectations
    • Strong client-facing and communication skills
    • Advanced troubleshooting and multi-tasking skills
    • Ability to deal with users through Calls, Chats and Email
    • Should have prior technical support experience.
    • Good typing speed (minimum 40 WPM and 98% accuracy).
    • Good knowledge about Operating Systems, ISP, Hardware, Networking and Outlook
    • Good analytical and problem solving skills
    • Up-to-date technical knowledge
    • Good interpersonal and customer care skill
    • Flexible in working 24/7 environment


    • Should be able to join in 30 days.
    • Exp level- 6 months and above
    • Anyone who has taken interview in the last 6 months for the same role will not be considered.

Salary: Not Disclosed by Recruiter

Industry: IT-Software / Software Services

Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations

Role Category:Other


Employment Type: Permanent Job, Full Time


Desired Candidate Profile

    Please refer to the Job description above
Company Profile:

IQVIA RDS India Pvt Ltd

IQVIAâ„¢ is The Human Data Science Companyâ„¢, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, technology, analytics and human ingenuity to drive healthcare forward.
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Walkin Interview

2nd March 10 AM

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