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Walk-in For Customer Servicing Executives | Non Sales

1 - 5 yrs

Time and Venue

23rd August , 11 AM onwards

Info Edge India Ltd. (Jeevansathi.com); Windsor Business Park, B-1D, 3rd Floor, Sector-10 Noida (Nearest Metro : Noida Sector-16)

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Not Disclosed by Recruiter Openings: 1 Posted 1 day ago Job Applicants: 1147 Job Views: 3500+

Job Description

 
Send me Jobs like this
    Interested Candidates can walk-in on the below mentioned details:-

    DATE - 23rd August, 2019 (Friday)

    TIME - 11 AM - 3 PM

    Contact Person : Vritti Dhawan | Human Resources

    VENUE - Info Edge India Limited (Jeevansathi.com)
    Windsor Business Park, 3rd Floor, B-1D,
    Sector-10, Noida (Nearest Metro : Noida Sec 16)

    About the Job Role:-
    • The Job Role involves handling premium clients and handle their end to end servicing and escalations . 
    • Role will also require an individual to display high level of client handling skills and strategies . 
    • Analyzing matrimonial profiles based on different Indian marriage matchmaking norms (Gender, Religion/Caste, Mother Tongue, Occupation, Education Levels, Income, Groups, Marital status etc.) and systems. 
    • Meeting the Quality Standards and norms and recommend ways to improve the process based on the study conducted. 
    • Achieve process SLAs and MIS Report generation . 
    • Ensure team's adherence to the defined process and accuracy levels on transactions.
    Key Responsibility Areas:
    • Handle 75-80 clients of jeevansathi. 
    • Ensure high service standards are met.
    • Ensure clarity in communication and expectations.
    • Handle challenging client escalations.
    • Ensure client satisfaction.
    • Ensure that targeted SLAs are achieved in the said period.

    Why Should You Join us?
    • 5 days working with a fixed shift of 12 PM to 9 PM .
    • No field job
    • Shuttle service available from botanical metro station to office.

    Required Candidate profile

    • Excellent oral and written communication skills.
    • Excellent client orientation and dispute handling skills.
    • Excellent Knowledge of MS Excel
    • Good knowledge of the web applications and their functioning (Internet & Search Engines)

Salary: Not Disclosed by Recruiter

Industry: Media, Entertainment, Internet

Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations

Role Category:Voice

Role:Associate/Senior Associate -(NonTechnical)

Employment Type: Full Time, Permanent

Keyskills

Education-

UG: Any Graduate - Any Specialization

PG:Any Postgraduate - Any Specialization

Company Profile:

Info Edge India Ltd.

Info Edge has an in-depth understanding of the Indian consumer internet domain. With years of experience in the domain, strong cash flow generation and a diversified business portfolio, it one of the very few profitable pure play internet companies in the country.

We were incorporated on May 1, 1995 under the Companies Act, 1956 as Info Edge (India) Private Limited and became a public limited company on April 27, 2006. Starting with a classified recruitment online business, naukri.com, Info Edge has grown and diversified rapidly, setting benchmarks as a pioneer for others to follow. Driven by innovation, creativity, an experienced and talented leadership team and a strong culture of entrepreneurship, today, it is India's premier online classifieds company in recruitment, matrimony, real estate, education and related services.

Jeevansathi.com was acquired by Info Edge in September 2004. Demographic and social factors have played a determining role in the growth of the online matrimonial space in India. In the widely diversified social landscape of India, this has translated into a highly fragmented market. The sizeable opportunity in this space is still restricted largely to arranged marriages with parental consent. Given the challenges, jeevansathi.com has successfully managed to establish a leadership position among select communities in north and west India. While focusing on gaining market share, there is emphasis on maximizing the flow of paid customers to its social network.

The website has a revenue model which is free to list, search and express interest, but pay to get contact information. By end of FY 2015-16, the site had 7.6 million profiles (ever loaded) on our site.
View Contact Details

Walkin Interview

23rd August 11 AM

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Job Posted by

Vritti Dhawan Company Recruiter Info Edge India Ltd. Noida

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